I don’t know the details of why you did not receive your SCI Convention bar code but this is what happened to me.
Preparing for my wife and I to fly to Nashville for the SCI Convention I realized that did not have an email from SCI with my day pass bar codes. I tried to log into the SCI website but received a response that my email address was invalid. Hmmm, I thought, had I ever logged into the SCI site? Probably not…
I called SCI member services and since they were extra busy the week before the convention, I did as their phone greeting requested and left a message with my SCI member number and my phone number. An SCI represented returned my call in an hour or two and quickly discovered one incorrect letter in the email they had on file for me. The rep corrected my email in the SCI files.
Note: The SCI contact number is on their website but since someone will ask rather than a simple web search, here it is, 888-486-8724 .
I discussed the missing bar codes with the rep who although could not send them to me. Member Services confirmed that I had paid for convention day passes but an SCI convention staff member would need to send me the bar codes. The rep sent an internal SCI message for me to the SCI convention staff. By the end of the day an SCI convention representative called me and within a minute or two of a pleasant conversation, I received an email with my SCI day pass bar code and another with my wife’s bar code.
I provided the above to highlight the diligence that even a week before the busiest event of SCI’s year, their staff quickly, professionally, and friendly resolved an issue that could have resulted in a royal Charlie Foxtrot of extra time waiting in line at the convention doors.
5-Gold Stars to SCI!!! Little things like this gain customer loyalty.
convention.safariclub.org
....but to all going have a great time....we are very jealous.....
