Your Worst Customer Service experience

[Pondoro]

Air Botswana..!! - All their employees are utterly incompetant..

 

[BonUm16]

X

 

[Ontario Hunter]

Only two support experiences to report and both since 2018. Had to send my new Nikon 3-9x back and it was fixed and returned in a couple of weeks. Sent my new Bushnell 1-4x back but it was actually okay. Operator error + messed up instructions that came in the box. Took a while to get it back but they were in the process of relocating to Utah. Williams Gunsight people were great when an order disappeared in the mail. They sent me another. Turns out the ramp and bead were held up in Toronto border inspection. Six months later the parcel showed up at my door! Emailed them and they said keep it. I sent it back ... from a US post office across the border! Only a turd would have kept the stuff.

 

[rookhawk]

Mine was with Leica. Rangefinder in binoculars quit working a few times. The eyepiece adjustments also slowly changed until they would run out of travel. My eyes didn’t change at all. Sent the binoculars to them several times for the same problems and towards the end they wanted to charge ME for the issues??!!

Buy your Leica stuff from CameralandNY.com . Doug, the owner has a very close relationship with Leica and they do a lot of business. They have made Leica service requests go smoothly for me in the past.

 

[mdwest]

Im normally very slow to complain, and very quick to recognize good quality customer service... largely because customer service is unfortunately a bit of a lost art in the US these days.. no one seems to give a shit at all.. poor service has become something of the status quo..

that said, Ive been really surprised at how unresponsive Muddy has been to me recently..

I found one of their 10' blind towers on clearance.. and have thought about buying it.. but the tower doesnt come with any instructions, or any information about which particular blind(s) mate with it... So I reached out to Muddy with an email to ask.. they never responded back...

so I sent a second email.. and again.. no response back..

so I called.. and was told "we'll call you back".. and they never did..

needless to say, I passed on buying the tower.. which in turn means I am passing on buying a blind that would have been between a $3500-$5000 purchase from Muddy...

Amazingly enough I went to Tractor Supply (who sells the blind tower, but is not who is offering it on clearance) and asked them the same question.. and they were able to give me an answer in 24 hours.. but that was after the clearance tower had already sold to someone else..

 

[deewayne2003]

What really grinds my gears is when you "buy once, cry once" and get premium gear expecting it to last, take care of it accordingly and the product not only fails but customer service basically says......

"Tough luck, we don't service/warranty that; just buy another one"

This is exactly my recent experience with Yeti

I have a Hopper 240 that I bought new and it's still in like new condition; the zipper came off track and Yeti will not service/warranty it at all!

Like new condition and all it needs is a zipper fixed…..

"It's a legacy product sir and we do not offer repairs on any of our products, were sending you a coupon code for Yeti.com that gives you 35% off on your next purchase."

Thing is that Yeti.com prices are 35%+ higher than other retail vendors so even with the 35% discount you’re still paying full retail price for an item direct to the manufacturer!

 

[USN]

Gave up on yeti, rtic only now. Less expensive and great quality. I have no idea why font is bold, sorry

 

[DieJager]

In ordered a Karl Kaps rifle scope through their own website, this was a few years ago. Customer service was friendly after a couple of months (I knew it would took some time to fulfill the order) I called. The guy was very friendly and said it would definitely take another 6 months because of supply chain issues due to the war in Ukraine. Oke no problem. No rush.

Few months later I see my deposit account has gotten a little bump. They returned the money. No email, no call nothing. Just returned the money. Never got my rifle scope but at least the money was returned.

Bought the same scope same day from a website that had them in stock. No problems.

 

[DieJager]

Ryanair.
Just seeing the word typed out sends me onto a rage.
I'm a fairly patient guy, docile even, but those bastards bring the worst out in me. There is just not enough space to relay to you all how inept and underhanded they can be at the same time. I'll never fly with then again.
Ever.

They are for a reason the cheapest option.

I needed to change my flights one time when Iv had an exam date that was changed. Almost two decades ago.

Rebooking was possible except it was more costly to rebook than simply buy another ticket.

It is just a shitty bus that flies but to their credit almost always on time and no lost luggage.

 

[DieJager]

just read they are out of business now

Not true

 

[Hogpatrol]

T

What really grinds my gears is when you "buy once, cry once" and get premium gear expecting it to last, take care of it accordingly and the product not only fails but customer service basically says......

"Tough luck, we don't service/warranty that; just buy another one"

This is exactly my recent experience with Yeti

I have a Hopper 240 that I bought new and it's still in like new condition; the zipper came off track and Yeti will not service/warranty it at all!

Like new condition and all it needs is a zipper fixed…..
View attachment 728081
View attachment 728080

"It's a legacy product sir and we do not offer repairs on any of our products, were sending you a coupon code for Yeti.com that gives you 35% off on your next purchase."

Thing is that Yeti.com prices are 35%+ higher than other retail vendors so even with the 35% discount you’re still paying full retail price for an item direct to the manufacturer!

The chinese can not make a zipper. Have had so many fail, repairing could be a cottage industry.

 

[CJW]

What really grinds my gears is when you "buy once, cry once" and get premium gear expecting it to last, take care of it accordingly and the product not only fails but customer service basically says......

"Tough luck, we don't service/warranty that; just buy another one"

This is exactly my recent experience with Yeti

I have a Hopper 240 that I bought new and it's still in like new condition; the zipper came off track and Yeti will not service/warranty it at all!

Like new condition and all it needs is a zipper fixed…..
View attachment 728081
View attachment 728080

"It's a legacy product sir and we do not offer repairs on any of our products, were sending you a coupon code for Yeti.com that gives you 35% off on your next purchase."

Thing is that Yeti.com prices are 35%+ higher than other retail vendors so even with the 35% discount you’re still paying full retail price for an item direct to the manufacturer!

For the price, you should never have to worry about such a thing. If you ever do, a company like Yeti should have no problem swallowing their pride and a couple bucks to fix it. Some companies might just send you a new one.

It amazes me when a company will just throw away a customer for something so minor, but I guess they figure that they can afford it in order to save themselves a tiny hassle.

You might try something as simple as leaving a Google review highlighting such poor customer appreciation. I've seen companies respond favorably to such public shaming.

 

[steve white]

Lowe's returns are a worse experience than going to the dept. of motor vehicles, lol. I just don't even want to talk about it, grrrrr.
But on behalf of my brother, allow me to say their Lowe's-owned warranty service on the appliances they sell in store is THE WORST. My brother went over 6 months without a refrigerator at all, with his wife wearing them out begging for a replacement or something. It was an expensive one--the French door models seem to fair worst IMO. How would you like to live out of an ice chest 6 months?

Last gripe--trip insurance. They are not going to pay out.
Have friends have the same experience with Endurance auto repair insurance...

Best experience--Columbia clothing--stellar!

 

[mdwest]

Gave up on yeti, rtic only now. Less expensive and great quality. I have no idea why font is bold, sorry

Take a look at Cater Gator at Websteraunt the next time you need a rotocooler.. prices are the best Ive seen on any brand.. and the quality is extremely good IMO..

 

[375 Ruger Fan]

 

[Hogpatrol]

On a scale of 1 to 100, Verizon is ZERO followed closely by the others in that racket.

 

[Ontario Hunter]

On a scale of 1 to 100, Verizon is ZERO followed closely by the others in that racket.

Sadly, Verizon used to be at the top. Now it's impossible to talk to a real person. But they're not the worst. On a scale of one to ten Microsoft ranks in negative numbers.

 

[Bonk]

Sig Sauer

I bought a used P220 from a local gun shop. Took it home and shot a coupe of magazines through it. No problems. Sent it to Sig for their Sig Service Package (SSP) which is designed to refurbish/rejuvenate used Sig pistols. It’s marketed as a way to buy a used pistol and get it brought back to factory fresh specs (other than finish). They also put on new night sights as part of the package. IIRC it was about $175. Pretty good deal to have the pistol given the once over by a factory armorer and have Sig night sights installed.

I got the pistol back in a reasonably short time but I immediately began having functioning problems. I couldn’t get through a full magazine without the hammer locking up. The trigger and hammer were not working together for some reason. Ok. Stuff happens. I called Sig CS and they said no problem send it back and we’ll look at it. They paid for the shipping.

When the pistol came back there was a comment from Sig that the reason the gun malfunctioned was because I had done an armorer level disassembly and had put the gun back together incorrectly. They said we fixed it this time but if it happens again I’d be charged for any future repairs.

I was livid. Mainly because I did no such thing. All I did was try to shoot the gun and then clear the repeated malfunctions. I did remove the slide but that didn’t reveal anything. The hammer was locked and the trigger wasn’t working. I called them back and we got in a pissing contest where they insisted that I was the one at fault. Keep in mind the pistol was functioning fine before I sent it in for the SSP package. It only stopped functioning after one of their armorers screwed something up. Sig never did make good on this and I never sent it back to them again.

It was a paperweight in my safe for about a year or so until I finally sold it at a 50% loss.

I’m a Sig fan and I own more than a few but this experience completely soured me on their CS. My CS experience was so bad it could be used as a case study on how not to treat a customer.

 

[BryceM]

Booked a DG hunt in the Caprivi post COVID. Bought a Eurowing to Frankfurt segment and a Lufthansa segment to Windhoek from United. Gracy set it all up. It all went south at the airport due to high temps and weight/balance issues and they cancelled the flight after a long series of delays. I missed 2 days of the hunt. Trying to get a refund, United said it was Lufthansa’s fault. Lufthansa said it was Eurowing’s problem and they said talk to United. I finally just gave up. Gracy tried, but also got nowhere.

I had a CZ trigger problem and they fixed it amazingly quickly. They only charged me for shipping too. Something must have changed.