Your Worst Customer Service experience

[Pondoro]

Air Botswana..!! - All their employees are utterly incompetant..

 

[BonUm16]

X

 

[Ontario Hunter]

Only two support experiences to report and both since 2018. Had to send my new Nikon 3-9x back and it was fixed and returned in a couple of weeks. Sent my new Bushnell 1-4x back but it was actually okay. Operator error + messed up instructions that came in the box. Took a while to get it back but they were in the process of relocating to Utah. Williams Gunsight people were great when an order disappeared in the mail. They sent me another. Turns out the ramp and bead were held up in Toronto border inspection. Six months later the parcel showed up at my door! Emailed them and they said keep it. I sent it back ... from a US post office across the border! Only a turd would have kept the stuff.

 

[rookhawk]

Mine was with Leica. Rangefinder in binoculars quit working a few times. The eyepiece adjustments also slowly changed until they would run out of travel. My eyes didn’t change at all. Sent the binoculars to them several times for the same problems and towards the end they wanted to charge ME for the issues??!!

Buy your Leica stuff from CameralandNY.com . Doug, the owner has a very close relationship with Leica and they do a lot of business. They have made Leica service requests go smoothly for me in the past.

 

[mdwest]

Im normally very slow to complain, and very quick to recognize good quality customer service... largely because customer service is unfortunately a bit of a lost art in the US these days.. no one seems to give a shit at all.. poor service has become something of the status quo..

that said, Ive been really surprised at how unresponsive Muddy has been to me recently..

I found one of their 10' blind towers on clearance.. and have thought about buying it.. but the tower doesnt come with any instructions, or any information about which particular blind(s) mate with it... So I reached out to Muddy with an email to ask.. they never responded back...

so I sent a second email.. and again.. no response back..

so I called.. and was told "we'll call you back".. and they never did..

needless to say, I passed on buying the tower.. which in turn means I am passing on buying a blind that would have been between a $3500-$5000 purchase from Muddy...

Amazingly enough I went to Tractor Supply (who sells the blind tower, but is not who is offering it on clearance) and asked them the same question.. and they were able to give me an answer in 24 hours.. but that was after the clearance tower had already sold to someone else..