Wow! 14 months is quite a while!Ole Bally, thanks for clearing that up. I recently purchased a scoped rifle in 308 Norma Mag. The gun had not been fired in almost 40 years. After firing 8 rounds I noticed that the cross hairs were canted (just like yours) however, in my case the turrets were canted as well. I'm a firm believer in the old adage "that one should not throw the baby out with the bath-water." I hope you can get your scope repaired properly for a reasonable sum and in a reasonable amount of time. Although not a Swarovski I sent 4 Vintage Weaver K 4 scopes to Iron Site (a repair facility in the States) it took them fourteen months. Since I was going to put them on the shelf for future use anyway, the time lag didn't cause me any concern. Your needs are obviously different.
I hope the Leupold scopes continue to hold up because I have several on my favorite rifles.I was talking to a outfitter in Arizona here in the US and he mentioned that he has seen quite a few problem with Swarovski scopes on his hunts there, and he is a Swarovski fan. All of his optics except for his rifle scopes are Swarovski's. He loves their optics but he said that they just don't hold up to some of the abuse that his clients put them through.
His scope of choice are Leopold's, he says that they take a beating and still hold up.