I have learned a lot about salesmanship from gun shops. Mostly on not to do ever.
My local gun shop (LGS) in Australia (2010-2013) had a lot of friends that worked there, and those friends were absolutely shit at customer service.
Guy walks in.
My friend says "G'day, how going? What can I get for you".
The guy says "yep Mate, I want a 22 Earsplittingloudenboomer Exress Weatherby Magnum" (or insert any popular cartridge of the day 270 WSM, 6.5 Creedmoor, 308, whatever".
My friend says "that is a stupid cartridge, what are you using it for".
Guy says "sambar and pigs".
My friend says " you need a 340 Weatherby (or something else nonsensical for average blokes".
Guy says again "do you have a 22 ESPLBEWM?".
My friend says " yeah, but it's in a Howa and they are shit".
Guy says " OK, I'll take one".
My friend says " I can order you a Sako?"
Guy says, I'll go across town and walks out the door.
This is the same conversation I have had in 1000's of other gunshops all my life. I don't understand how 99% of them are in business.