Travel Express is the definition of customer service in action. I was in the middle of a potential CF with a domestic flight being canceled, which in turn caused my flight to Germany leaving without me. Suffice to say, at 10PM (EST) Jennifer went to work. Overall, I lost a day of hunting in Namibia in the process of getting there but my sanity and comfort were relaxed through the entire process dealing with Travel Express. I look forward to making my phone calls to Travel Express for booking my next trip for 2028!