Discussion in 'Hunting Reports Africa' started by Gater, Aug 30, 2019.
Looking forward to it! Actually sending you an email today to start discussing.
Got is Bryn, your reply should be with you! Going to be an amazing Safari! Your hunting plans are right up my alley!
NB, Good that you guys made a deal but one has to remember the collateral damage to the entire RSA and other countries' hunting industry. When prospective first time Africa hunters read this sort of thing,, it's "Hmm, I wonder if it's worth it"?
I hope ALL the outfitters reading this thread learned a lesson. DON'T AIR YOUR DIRTY LAUNDRY IN PUBLIC. You will not win here and you will at the very least lose your reputation and some business. Right, wrong or indifferent, EAT THE LOSS AND MOVE ON! Aside that, dealing with Americans (can't speak for our Canada brethren) is a whole other ballgame. We pay our money and we expect to get what we pay for. You can call it the AMAZON effect. Don't like it? I want my money back.
Three years ago, being then a prospective future first time african hunter, I did not think twice on that question.
Yes its worth it!
I can say this after two hunts
Bottom line, when considering practical risks after successful hunt for me was:
- budgeting, when it comes to shipping prices
- possible damage of trophies for any reason, shipping, field preparation, rough handling, or whatever....
But came to educated conclusion that it all happens in very small percentage of cases. There is at least 95% chance the trophies will be delivered good.
And, my first motive - I went for experience! Experience cannot get damaged. So worthiness of risk, largely depends on motive
Of course, trophies are secondary motive for me, but experience is what matters.
On receipt of crates, I had both times minor damage on the sculls but nothing that I could not fix with glue by myself. salted skins were OK.
Possibly, when considering dip and pack, smaller risks is on sculls, rather then on skins in case they were poorly field prepped.
In fact, I am divided on this one.
There have been cases of either side "winning", on this forum.
But when the problem hits public space, lesson to be learned is that "winning side" is the one with better arguments, better evidence (emails & text mesages recorded), more flexibility and more honesty, and both sides should be willing to compromise to have win-win end result.
From my point of view, this forum (thanks to moderators) kept its integrity even in cases when sponsors are concerned, and I am not aware of any other similar public portal keeping this level of integrity.
Being in business, and sales, I have one abiding rule: the customer always come first. Or as some folks say, the customer is always right. Have I lost money on some deals to make things right. Absolutely. But I also have a customer base that has stayed with me for over 35 years, and the net result has been by far that the positives dwarf the negatives. Treat the customer like I would want to be treated, be responsive, timely, fair, and above all else, keep the emotion out of the deal. Do I sulk home and lick my wounds some days, for sure. But in the end, the strength of maintaining my customer relationship far outweighs the pound of flesh I might get in the short term. Basic business 101 and much easier to do in private business than in the corporate world. Congrats to NB for making good with the client and for ending up with a satisfied customer.
When I look for reviews of a business that's been around for awhile, I expect to see some negative reviews. If I don't, that raises a red flag for me. I focus on the negative reviews to see if the complaint is "reasonable" and what the business's response to it is.
In this case the complaint seems justified and the business appeared to delay a response long enough hoping that the complaint would just disappear without having to settle. Eventually it got settled favorably, but it was a painful process. It ended up costing the outfitter more than the client asked for and drug the settlement out and thru a public forum. While there are many positives that were mentioned about the outfitter, there's also the taint that if something goes wrong, it will be difficult to get it fixed. Someone once said that people's perception becomes reality. So, perception is something that has to be dealt with.
Being in a public forum is not necessarily a bad thing. Just be sure you've got all your -stuff- together before posting. There was one complaint on here about a bear hunt that I remember where the hunter was determined to be at fault and the outfitter was absolved of any wrong doing. So it goes both ways.
White Lion Safari is a great place and Ricus is 100% a stand up guy. You will enjoy him and his wife.
Really glad this worked out for the client, and for the outfitter. I followed this report with interest because I am a businessman and have dealt with this kind of thing a few times. I learned quickly that the best way out of a bad situation is to end it quickly if possible. Neil, I am glad you finally conceded. In all honesty, you had no chance of winning the argument. As you found out, the court of public opinion is a mean bitch. As for not airing dirty laundry, I have mixed feelings. Ideally, it should have never gotten to this point. Had NB made the conciliatory effort immediately, none of this would have seen the light of day. As it is, what we are left with is an honest, open, and incredibly transparent forum that can be accessed by all. To me, a little dirty laundry keeps the entire process open and honest. That is why I value the opinions of those who post here consistently. There is a lot of wisdom on this forum, and I would like to thank those who made it that way, and strive to keep it so. Instead of scaring off potential hunters, I think this "dirty laundry" might just inspire some confidence in them. Kudos to all! Now, time for a rock glass of Bourbon, with just a single clear cube of ice.
I have posted a report my of my hunt on a different thread, you can find it here. Hope you enjoy the read. Yes, I’m new to the forum and to Africa hunting, February was my first safari. But now that I have dipped my toe in and caught the addiction more trips and posts are on the way.
Glad to see it worked out to everyone's satisfaction. A lesson I learned many decades ago in my business was when you get a complaint, don't delay in acting on it. As we found in this thread, the longer the delay, the more difficult the solution. Usually, the client has a legitimate gripe or he wouldn't have said anything. In that case the businessman is on the hook. It is his ethical responsibility to discuss and pay up. He has no recourse when presented with credible evidence. A reputation is a precious and very fragile thing and is easily damaged or destroyed by just one wrong move.
Separate names with a comma.