I contacted Dennis Thursday regarding my capes and horns that have been held up at the tannery due to covid-19 shutdown and his illness. He returned my e-mail within a few hours very much to my satisfaction. I deal with the public on a daily basis, and I understand the challenges associated with trying to satisfy everyone all the time. Now, complicate this with an unplanned illness and a global pandemic. So far from MY standpoint, he is doing the best he can and will retain my business.