dtec41
AH veteran
Hey all,
Just wanted to give you my recent experience with one of our site sponsors, Raven Rocks. I ordered some 7mm Tipstrike and Oryx bullets and some 338 230 grain Oryx that I’m thinking of taking to Africa. I’ve placed several orders with them before and it’s always been fast and easy. This one was exceptional! Instead of the 230 grain Oryx, they sent 2 boxes of 250 grain GTX’s. I emailed them the next day (before they opened) and gave them the order number and what I’d received. I thought I might hear something later that day or within a reasonable time. Laid my phone down and went to work.
38 minutes after they opened, I received an email apologizing for the mistake and the instruction to ”Keep the 250 GTX’s”.
20 minutes later, another email, with the info that the 2 boxes of 230gr Oryx were on their way!
Uh, ok. (That was fast!)
I need to make this right and pay for the 2 I received in error. Picked up the phone and called. Kelly was who had signed the email, must be a customer service rep.
Nope, owner!
I told her who I was and that I wanted to pay them for the 2 boxes of GTX bullets. She let me off the hook by saying she couldn’t take credit card info where she was and that a positive review would mean more to their business than the money. Gotcha, will do!
If you’ve ordered from them in the past, then you know. If you haven’t, give them a shot. Small, family run business, above and beyond customer service, awesome price, what else could you ask for.
They paid it forward to me and I’d like to pay it forward to the AH community. I’ll post the 2 boxes of 250gr GTX’s on the Pay It Forward section. All thanks to Raven Rocks Precision!
Cheers Everyone!
Doug
Just wanted to give you my recent experience with one of our site sponsors, Raven Rocks. I ordered some 7mm Tipstrike and Oryx bullets and some 338 230 grain Oryx that I’m thinking of taking to Africa. I’ve placed several orders with them before and it’s always been fast and easy. This one was exceptional! Instead of the 230 grain Oryx, they sent 2 boxes of 250 grain GTX’s. I emailed them the next day (before they opened) and gave them the order number and what I’d received. I thought I might hear something later that day or within a reasonable time. Laid my phone down and went to work.
38 minutes after they opened, I received an email apologizing for the mistake and the instruction to ”Keep the 250 GTX’s”.
20 minutes later, another email, with the info that the 2 boxes of 230gr Oryx were on their way!
Uh, ok. (That was fast!)
I need to make this right and pay for the 2 I received in error. Picked up the phone and called. Kelly was who had signed the email, must be a customer service rep.
Nope, owner!
I told her who I was and that I wanted to pay them for the 2 boxes of GTX bullets. She let me off the hook by saying she couldn’t take credit card info where she was and that a positive review would mean more to their business than the money. Gotcha, will do!
If you’ve ordered from them in the past, then you know. If you haven’t, give them a shot. Small, family run business, above and beyond customer service, awesome price, what else could you ask for.
They paid it forward to me and I’d like to pay it forward to the AH community. I’ll post the 2 boxes of 250gr GTX’s on the Pay It Forward section. All thanks to Raven Rocks Precision!
Cheers Everyone!
Doug
I'd been looking at it the other day when it was still a smoking deal at like, 120 or so per K. Down at 100 including shipping is just screaming. I don't really go through that much 380, so that's virtually a lifetime supply for me too.
