Your Worst Customer Service experience

[Bonk]

What really grinds my gears is when you "buy once, cry once" and get premium gear expecting it to last, take care of it accordingly and the product not only fails but customer service basically says......

"Tough luck, we don't service/warranty that; just buy another one"

This is exactly my recent experience with Yeti

I have a Hopper 240 that I bought new and it's still in like new condition; the zipper came off track and Yeti will not service/warranty it at all!

Like new condition and all it needs is a zipper fixed…..
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"It's a legacy product sir and we do not offer repairs on any of our products, were sending you a coupon code for Yeti.com that gives you 35% off on your next purchase."

Thing is that Yeti.com prices are 35%+ higher than other retail vendors so even with the 35% discount you’re still paying full retail price for an item direct to the manufacturer!

I have one of those and TBH it ain’t all that and a bag of chips. Seriously overpriced and not particularly handy. It does keep stuff cold but it doesn’t hold that much and the interior is awkwardly shaped. My ex bought it but I ended up with it after the divorce. Sorry to hear about your Yeti CS experience. I expect better from them.

 

[meigsbucks]

After reading the tales of misfortune which have befallen many of you, I can agree with several. American Airlines: rude and CS is a misnomer. Customer disservice is a more appropriate description.
One of the worst for me that was firearms based was with Kimber. I had purchased one of their rifles and it wouldn’t shoot worth crap. Factory ammo, hand loads, different scopes… nothing worked. I called Kimber, explained the dilemma and they basically said: You bought it, it’s your issue, and hung up. A second call didn’t fair any better. That rifle went down the road. I’ll never buy another Kimber firearm.
I have gotten excellent CS from Sleep Number, surprisingly Apple and Spectrum (At the local store).