Your Worst Customer Service experience

[Bonk]

What really grinds my gears is when you "buy once, cry once" and get premium gear expecting it to last, take care of it accordingly and the product not only fails but customer service basically says......

"Tough luck, we don't service/warranty that; just buy another one"

This is exactly my recent experience with Yeti

I have a Hopper 240 that I bought new and it's still in like new condition; the zipper came off track and Yeti will not service/warranty it at all!

Like new condition and all it needs is a zipper fixed…..
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"It's a legacy product sir and we do not offer repairs on any of our products, were sending you a coupon code for Yeti.com that gives you 35% off on your next purchase."

Thing is that Yeti.com prices are 35%+ higher than other retail vendors so even with the 35% discount you’re still paying full retail price for an item direct to the manufacturer!

I have one of those and TBH it ain’t all that and a bag of chips. Seriously overpriced and not particularly handy. It does keep stuff cold but it doesn’t hold that much and the interior is awkwardly shaped. My ex bought it but I ended up with it after the divorce. Sorry to hear about your Yeti CS experience. I expect better from them.

 

[meigsbucks]

After reading the tales of misfortune which have befallen many of you, I can agree with several. American Airlines: rude and CS is a misnomer. Customer disservice is a more appropriate description.
One of the worst for me that was firearms based was with Kimber. I had purchased one of their rifles and it wouldn’t shoot worth crap. Factory ammo, hand loads, different scopes… nothing worked. I called Kimber, explained the dilemma and they basically said: You bought it, it’s your issue, and hung up. A second call didn’t fair any better. That rifle went down the road. I’ll never buy another Kimber firearm.
I have gotten excellent CS from Sleep Number, surprisingly Apple and Spectrum (At the local store).

 

[Scott CWO]

Buy your Leica stuff from CameralandNY.com . Doug, the owner has a very close relationship with Leica and they do a lot of business. They have made Leica service requests go smoothly for me in the past.

I bought Leica through their outfitter program. It backfired on them. I tell anyone who will listen now and I come into contact with a lot of sportsmen. I will never buy anything from Leica again.

 

[7mmFan]

I. Had a pair of Steiner binoculars snap in half. Sent them in and was sent a coupon to buy replacement binoculars at a discount. I checked amazon and could have gotten them cheaper there than with the coupon. Thanks a lot.

 

[Woolley Bugger]

X

Agree. I had a dormant account which I’d never posted anything either a couple of years ago when they were still Twitter I logged on and found I had been permanently banned, presumably due to my account being hacked. When I tried to explain the situation to customer service, I kept getting the same canned answer about how I had violated the terms of service. I can never open an account under my main email, because it’s linked to the banned account. I’ve tried setting up accounts with other emails and the process is just so opaque. I’m not sure why anyone uses them.

 

[fourfive8]

I have to agree about the general state of affairs with many airline companies and the airport personnel working for/with them. They do things because they can. They operate with practically no accountability. They know the air travel transportation system is a type of monopoly. They know they have a captive audience with nearly zero push back stroke. It seems like the air travel business has deteriorated steadily since the 80s-90s. 9-11 simply provided them another layer of cover for their couldn’t give-a-crap attitude and poor service. The covid scamdemic reinforced that and provided them yet another layer of immunity from accountability.

 

[Hogpatrol]

Burn me once, shame on you. There isn't going to be a burn me twice, shame on me. For really bad experiences, call your state consumer affairs. It's amazing what a little government tweaking will do to a company that misbehaves. I've done it with Verizon and an auto insurance company. Results were almost instantaneous.

 

[Mark Biggerstaff]

Update.
Called CZ again on Friday 21st.
Now remember I said I filed all the paperwork they wanted for the repair on Nov. 3rd. Customer service rep yesterday said again. Yea I see you have sent in all necessary paperwork. It has been assigned to someone to process, they will get to it when they can. I said. 18 days ! And still can’t give me an RA to send it.
Very rudely says. They will get to it when they can! I asked can I speak to the person assigned to? No, you can’t is the reply and hung up on me!
Talk about sorry customer service!

 

[Hogpatrol]

Update.
Called CZ again on Friday 21st.
Now remember I said I filed all the paperwork they wanted for the repair on Nov. 3rd. Customer service rep yesterday said again. Yea I see you have sent in all necessary paperwork. It has been assigned to someone to process, they will get to it when they can. I said. 18 days ! And still can’t give me an RA to send it.
Very rudely says. They will get to it when they can! I asked can I speak to the person assigned to? No, you can’t is the reply and hung up on me!
Talk about sorry customer service!

Send an email to the parent company in the Czech Republic with your issues, timeline and responses from U.S. customer service. They may be more responsive or at least expedite repairs.

Contacts | Media

www.coltczgroup.com

 

[Bandera]

Worst customer service experience’s would come down to ASAP travel and Travelocity.
Booked through Travelocity flights Greece. Had a planned overnight layover in Paris.
Travelocity did not book the connecting flight to Athens. We had had the itinerary showing we were booked, but they never followed through with Air France.
Over Two hours of phone calls in a foreign country and then I had to rebook the flights. What was to be a nice evening and dinner in Paris turned into a goat rope.

ASAP travel, I tried to cancel the flights pre Covid shutdown and get refunded. I had travel insurance, I was told no refund unless the flight is canceled. The flight was canceled and I was told no refund at first, then after much badgering on my part a partial refund. No refund appeared, so being in COVID lock down, with not much else to do, I called them at 9:00 am and 3:00 pm everyday Monday through Friday.
This continued for 7 months. I ended up getting a 70% refund.

 

[BonUm16]

Agree. I had a dormant account which I’d never posted anything either a couple of years ago when they were still Twitter I logged on and found I had been permanently banned, presumably due to my account being hacked. When I tried to explain the situation to customer service, I kept getting the same canned answer about how I had violated the terms of service. I can never open an account under my main email, because it’s linked to the banned account. I’ve tried setting up accounts with other emails and the process is just so opaque. I’m not sure why anyone uses them.

Ha! That “X” was just a placeholder. I had started to type a response about the service manager at a local Ford dealer but got halfway done, changed my mind and accidentally hit submit. I edited it but you need at least one character when you hit “Save” during an edit. I’ve never had a Twitter, Facebook, Instagram, etc. account and didn’t even consider that “X” would be taken as a reply to the OP.

 

[Kelly G]

Trophy Shippers !!!
Never followed shipment. Let sit in airport Warehouse for 5 days costing $2k in fees. Called and asked what was taking so long for clearance. Could tell from voice it was first time aware of situation. Had to drive 375 miles to Seattle pick up and clear myself.

Not my first African Shipment either. Just first time using "Trophy Shippers" from advertisement on this site. Total amateurs and unreliable

 

[rookhawk]

American Airlines has written the book on horrible customer experiences where all these other amateurs are simply learning the craft!

 

[steve white]

How about a Mercedes dealership giving my son in laws car a 30K service and I believe deliberately breaking the plastic radiator, which had not leaked before. NOTHING was wrong with the car until he took it in. The former owner was an anesthesiologist who could afford to have it babied. A series of other new faults were conveniently discovered over the next months, ALL I believe, done to milk a new cash cow. SIL doesn't know how to turn a screwdriver. But he is going to have to find someone honest.

 

[Whit]

After reading the tales of misfortune which have befallen many of you, I can agree with several. American Airlines: rude and CS is a misnomer. Customer disservice is a more appropriate description.
One of the worst for me that was firearms based was with Kimber. I had purchased one of their rifles and it wouldn’t shoot worth crap. Factory ammo, hand loads, different scopes… nothing worked. I called Kimber, explained the dilemma and they basically said: You bought it, it’s your issue, and hung up. A second call didn’t fair any better. That rifle went down the road. I’ll never buy another Kimber firearm.
I have gotten excellent CS from Sleep Number, surprisingly Apple and Spectrum (At the local store).

I have had the opposite experience. Over In the past five months, I've had two (out of three) great customer service experiences with American Airlines. Had a grandparent pass away, requiring a change of flight. Not only did the lady go out of her way to assist, the American Airlines refund department took a copy of the obituary (with my name included) and granted a full refund within 48 hours.

The bad experience? Speaking with a non-citizen overseas. Nice enough, but zero idea of the cultural expectations and norms.