The best thing for you to do, in my opinion, would have been to resolve this issue yourself in a timely manner. These situations happen. It's how they are dealt with that is telling. But I digress. There would be many better ways than using PHASA as a "third party." Solve the issue yourself Independent and unrelated taxidermist opinion American Arbitration https://www.adr.org/ South African Arbitration https://arbitration.co.za/ The cheapest and least damaging to your reputation would obviously have been to resolve amicably for the price of a couple of capes. You might want to think about that one again.