I checked with Zingela Forwarders that I will be using for my South African safari this summer and they said their insurance coverage is all the way to my door, not just to Customs.
...I was planning on going back to SA in 2016 to hunt with Cruiser Safaris, but after this experience, I'll never spent a penny of my hard earned money with Cruiser, and if they continue to use Highveld, I will never recommend them to anyone...
Where does the Outfitters job really end?
Legally, at the end of the contracted service.
As a service provider who's entire business depends on relationships, I would suggest that it does not end at the farm gate!
Hunters trust Outfitters to make suggestions and recommendations on associated service providers.
With this trust placed in the Outfitter, hunters curtail their usual vigilance in making choices and selections of those services and thus, the Outfitter is left with some of the mud on their shoes when the hunters step in it.
This reliance is exaggerated by the fact this process is taking place in a foreign country.
The Outfitter attempting to demonstrate they have done some due diligence on the behalf of the hunter:
"I want to let you know that we have both spent considerable time in research on choosing a company and we determined that Highveld Taxidermy would be the best for our clients."
By expending this effort is the Outfitter not demonstrating they are involved and acting on the hunters behalf?
If they are not responsible they should stop recommending services and refuse the commission cheque from the taxidermist.
In future merely provide a phone book for the hunter to come to their own decision. At least you know what you are in for when you start making the phone calls.
…...On return our flight left Polokwane 2 hours early due to a flight change and we didn't get the word to Afton, but they showed up at Jo anyway and helped facilitate the whole process for us. …..
I was planning on going back to SA in 2016 to hunt with Cruiser Safaris, but after this experience, I'll never spent a penny of my hard earned money with Cruiser, and if they continue to use Highveld, I will never recommend them to anyone. "