Feedback On Blaser Order

[Rimbaud]

In early March, I ordered Grade 9 wood from Blaser for my R8, and some upgrades on the receiver. As of yet, I have heard nothing from Blaser on the order. The shop that is handling this for me initially told me that this could take 7 to 9 months, though I was told the other day by the salesman that even he is surprised at how long this is taking. I ordered wood from Blaser’s vault. Throughout all of this, Blaser is incomunicado, and apparently only communicates when the item has been shipped to Texas from Germany. This is my first time dealing with Blaser directly. Any feedback, guidance is appreciated. Frankly, I find Blaser’s customer service, if you can call it that, to be arrogant, and a real turn off.

 

[Levergunsite]

Your experience is pretty typical for a Blaser custom Grade 9 wood order from the vault. Long silences and minimal updates until the rifle or stock is actually ready to ship from Germany are common, and the 7–9 month estimate often stretches longer.

 

[Rimbaud]

Your experience is pretty typical for a Blaser custom Grade 9 wood order from the vault. Long silences and minimal updates until the rifle or stock is actually ready to ship from Germany are common, and the 7–9 month estimate often stretches longer.

Thanks for the feedback. Was this your experience too?

 

[Rimshot]

Good luck. I ordered barrels for my D99 in 2022. I just got it about 8 weeks ago, A 4 YEAR WAIT. Dealer was good about bugging them but the answer for four years was "it's in production". Started to think I'd never see it.

It's a testament to how good their stuff is that I'm willing to put up with that part. Service from BlaserUSA is top notch though and exemplifies good old school American customer service.

 

[Rimbaud]

Good luck. I ordered barrels for my D99 in 2022. I just got it about 8 weeks ago, A 4 YEAR WAIT. Dealer was good about bugging them but the answer for four years was "it's in production". Started to think I'd never see it.

It's a testament to how good their stuff is that I'm willing to put up with that part. Service from BlaserUSA is top notch though and exemplifies good old school American customer service.

That’s insane - and I thought my customer service experience was rough. I hope the new CEO improves the customer experience.