Update-- the local rep and the New Jersey customer care contacted me last week with a return label. I returned the scope and yesterday they contacted me to agree with my assessment- the scope did not track properly. They offered me full refund and replacement or discounted upgrade. I chose the discounted upgrade and purchased a Magnus version with magnum ballistics built into the reticle. The discount was significant. I would consider this excellent customer service. The new scope shipped today. If this small inconvenient hurricane cooperates, I hope to have the scope on the rifle this weekend or first of next week with an update!