I want to share a poor experience I had with
guns.com with everyone. On November 28th I ordered the below .338 Sako from
guns.com. The post only included the two photos below, but the listing included "certified used" and "used/very good" designations. Guns.com claims that if a rifle is certified used their gunsmiths have put the gun through some kind of 10 point inspection, and used/very good apparently means "normal wear".
When the rifle arrived the front site was falling off, and there were several dime sized chunks taken out of the laminate stock. When I say chunks, I don't mean "indentations" or "scratches", one hole nearly penetrated the entire stock.
I immediately exercised their "no questions asked return policy" which only applies to their certified used guns. I returned the rifle in mid December, and they reposted it for sale on December 29th. I just received my refund today almost 45 days after it was returned, not a huge deal, but a little bit vexing. They also charged me a $310 restocking fee, which pissed me off. The restocking fee is clearly stated in their return policy, while annoying I suppose this is fair. But now the truly disturbing part:
https://www.guns.com/used-guns/p/sako-85-l?i=534073 if you look at that link they are using the same vague photos, and the description of the gun "certified used" and "used/very good". To me this posting of that rifle is misleading, that gun is not in "very good" condition. I've bought at least a dozen used rifles over the years, and that .338 arrived in by far the worst condition of any of them.
Lessons learned, for me at least, I would never consider buying a used gun from Guns.com without receiving more than their typical stock photos. I would also never buy a gun that didn't carry the certified used designation as it carries with it a no questions asked return policy.
Conjecture: It seems to me that they list these guns with misleading photos, and a return policy that ensures they make a profit even if the gun is returned.
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