Your Worst Customer Service experience

[Mark Biggerstaff]

I think I have had my worst customer service time over the last 16 days with CZ USA. I have filled out all the required paperwork for a return authorization to get a CZ shotgun repaired. 16 days later. No RMA still. Have called customer service four times., they tell me yes we see that you filed for an RMA and it has been assigned to a representative, when they get to it, they will get to it and there is nothing I can do to help you and then hang up the phone. Talk about sorry customer service.

 

[Scott CWO]

Mine was with Leica. Rangefinder in binoculars quit working a few times. The eyepiece adjustments also slowly changed until they would run out of travel. My eyes didn’t change at all. Sent the binoculars to them several times for the same problems and towards the end they wanted to charge ME for the issues??!!

 

[RedTag]

The only gun company I’ve dealt with that has had consistently good customer service is Ruger; which is a good thing because they turn out a lot of defective guns. Most of them are slow, at best. At worst, they blame their failure on user error. Accuracy “guarantees” come to mind specifically with regard to the latter point. I sent in a Kahr pistol years ago that simply wouldn’t feed properly and they sent it back to me in less than a week with rust on the gun (that DEFINITELY wasn’t there when I sent it in) and a note that said they adjusted the extractor, and the gun still jammed all the time. Recently actually had a great experience with Smith&Wesson as they replaced the cylinder on a revolver with quick turnaround and no charge. As with so many things in this world, your mileage may vary. Best of luck with your CZ.

 

[bashaw]

dealing with the airline companies, when they lose your luggage, or at the gate 15 minutes before takeoff but door is closed, they SUCK

 

[Flbt]

Not me personally but I trust 2 of the people 100%
So I believe there story.
Winchester
350 L ammo
They both bought box’s of the practice ammo 145gr o believe fmj.
Open the box and all the ammo in multiple boxes are loaded with soft points.
They will not shoot them if the bullets are wrong is the power?
Well they have called Winchester and sent emails.
No call back and.no response to the email.
Nothing at all and it’s been a year or nearly a year. They were bought for pre season practice last year.

So it’s not bad it’s non existent for customer service

 

[RedTag]

dealing with the airline companies, when they lose your luggage, or at the gate 15 minutes before takeoff but door is closed, they SUCK

This happened to my wife a few years ago. Door was closed only moments before she got to the gate. TSA had been a cluster. People were still finding their seats. Plane wasn’t going to take off for almost half an hour. They wouldn’t let her onboard. I had to pay for a new ticket on a different flight… NOT happy with that!

 

[RedTag]

Not me personally but I trust 2 of the people 100%
So I believe there story.
Winchester
350 L ammo
They both bought box’s of the practice ammo 145gr o believe fmj.
Open the box and all the ammo in multiple boxes are loaded with soft points.
They will not shoot them if the bullets are wrong is the power?
Well they have called Winchester and sent emails.
No call back and.no response to the email.
Nothing at all and it’s been a year or nearly a year. They were bought for pre season practice last year.

So it’s not bad it’s non existent for customer service

I have more problems with Winchester brand ammunition than all other brands combined. Ballistic silver tips without the tips. Razor boar ammo grouping 8 minute of angle. Ranger hp premium duty ammo with chunks missing from the brass itself. No resolution in any case.

 

[Flbt]

I have more problems with Winchester brand ammunition than all other brands combined. Ballistic silver tips without the tips. Razor boar ammo grouping 8 minute of angle. Ranger hp premium duty ammo with chunks missing from the brass itself. No resolution in any case.

That sucks
Winchester usto be good
Back in the 80

We if it can be helped do not buy Winchester anything anymore.

 

[Tex .416]

American Airlines is the worst company I have ever encountered. Every year at Christmas my sister and mom ask me to bring a cooler of frozen deer meat for Christmas. I arrive three hours early understanding the halfwits and imbeciles employed by American Airlines operate at a pace resembling a union work stoppage. The last ever trip with them, they made me go through two extremely long lines trying to check the cooler and then sent me to a third line which caused me to miss the flight altogether. I check my EDC pistol far easier. And every flight was sold out after that. Thankfully American Express Travel got me on with another carrier the following day. I’ll fly Air Gabon before I’ll ever fly American Airlines again. They have the absolutely worst employees with the worst attitudes. Never again. I’ll drive before giving them a dollar.

 

[Schüler Jumbo]

Agree with Scott CWO, Leica with bino problems. “Lubrication oil” froze the diopter on two pair of rangefinder equipped binoculars on two different occasions. While I appreciate Leica quality my experience with Leica Customer Service makes me take pause to ever buy Leica again.

 

[Katy Darren]

Now THIS is saying something, I’m sure that given what you do you have more interactions with customer service than I would in 20 lifetimes.

That said, mine was Customer service with Sleep Number bed. I decided to upgrade my bed to one that had cooling and they had a 90 day sleep guarantee so I’d receive full trade in credit. Without getting into all the details the customer service lady I spoke with had calculated it completely wrong and then wouldn’t listen and simply said “sir that’s not right and I can’t help you with that and you owe us the difference” - which was about $2000 high - over and over as I tried to explain. To the point it made me laugh at her awful listening and communication skills. Isn’t that important in a customer facing person who’s full time job is that? Anyway, it of course got escalated and she was wrong and I was right - it really was very simple - but it took 3 frustrating calls until a competent person listened and got it resolved.

 

[Milo]

Agree with Scott CWO, Leica with bino problems. “Lubrication oil” froze the diopter on two pair of rangefinder equipped binoculars on two different occasions. While I appreciate Leica quality my experience with Leica Customer Service makes me take pause to ever buy Leica again.

I've read nothing but bad reviews about Lieca customer service, but my experience was outstanding. I broke a spotting scope that I shipped back and they replaced it with a brand new one of an upgraded model. No questions asked. ‍

 

[DmacD]

Ryanair.
Just seeing the word typed out sends me onto a rage.
I'm a fairly patient guy, docile even, but those bastards bring the worst out in me. There is just not enough space to relay to you all how inept and underhanded they can be at the same time. I'll never fly with then again.
Ever.

 

[BourbonTrail]

+1 on Ryanair and AA

AA left my family stranded 2200miles from home, and we had to get a car rental and drive home. Fk ‘em.

Ryanair isn’t even really an airline, it’s more like the ugly baby of Dollar General and Greyhound bus lines with wings.

 

[Hyde Hunter]

Ryanair.
Just seeing the word typed out sends me onto a rage.
I'm a fairly patient guy, docile even, but those bastards bring the worst out in me. There is just not enough space to relay to you all how inept and underhanded they can be at the same time. I'll never fly with then again.
Ever.

just read they are out of business now

 

[Rare Breed]

The only gun company I’ve dealt with that has had consistently good customer service is Ruger; which is a good thing because they turn out a lot of defective guns. Most of them are slow, at best. At worst, they blame their failure on user error. Accuracy “guarantees” come to mind specifically with regard to the latter point. I sent in a Kahr pistol years ago that simply wouldn’t feed properly and they sent it back to me in less than a week with rust on the gun (that DEFINITELY wasn’t there when I sent it in) and a note that said they adjusted the extractor, and the gun still jammed all the time. Recently actually had a great experience with Smith&Wesson as they replaced the cylinder on a revolver with quick turnaround and no charge. As with so many things in this world, your mileage may vary. Best of luck with your CZ.

I too have found Ruger offering the best customer service in the business though I am not a big fan of the rifles

 

[matt85]

Terrible customer service can make or break a purchase decision.

My worst experience was dealing with Butch Searcy. It has been well documented on this forum, but the short story is that he agreed to fix a defective double, took forever to get to it, ruined the gun, and then publicly said he would never work on the gun again (making it unsellable). In the end I lucked out just being able to sell the gun at a 50% loss to a generous guy as a project gun.

 

[Whit]

Generally, any time I am required to engage with non-American citizens over a customer service matter. Very difficult for non-citizens to understand the cultural norms & expectations of an American customer.

 

[Grumpy gumpy]

My worst ( aside from anything to do with government) was with Lee ( not so) precision and a bullet mold (I won’t mention the oversized reloading die, that’s another story ) that through an 8 thou oversized not round ball, I contacted their customer service and was told the fault was me, and it was in spec and suggested I get assistance from another knowledgeable caster and learn how to cast, I (for me) politely informed him that I had been casting for forty odd years and was the current president of a black powder club as well as a trainer etc. I was then told to take it back to the shop I bought it from and it was up to them on wether they took it back as there was nothing wrong with it, the store had closed (I bought it as a clearance sale ) but Lee didn’t care, he wouldn’t even acknowledge that it wasn’t even casting a a projectile that was round, let alone oversized.I believe at that point I got rude and I also lodged a complaint, didn’t hear back from them. I re-cut the mold to cast paper patch projectiles for my rolling block rifle
Gumpy

 

[Northview902]

That is an incredibly frustrating and unacceptable situation, and you are right to be furious. A 16-day wait just for the privilege of getting an RMA number to send a product in for repair is, frankly, appalling customer service for a company of CZ's stature. The "they'll get to it when they get to it" attitude from reps is the salt in the wound.