South African Airways (SAA) advises all customers that the global lockdown as a result of the COVID-19 pandemic and our suspension of services has given us the opportunity to concentrate on moving forward our much publicised business rescue process. Amongst other benefits this process aims to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. Whilst the SAA Business Rescue Practitioners (BRPs) are working with the shareholder, the Department of Public Enterprises (DPE) and financiers on the future shape and form of the airline we regret that a temporary suspension of all operations is necessary.
As the world continues to intensify research efforts to find a cure for the virus, economic activity needs to be resumed. South Africa entered level one of the lockdown from 01 October 2020. #SouthAfricaisTravelReady
Although trans-national commercial air travel is permissible under lockdown level one, it is however conditional as many countries battle with fluctuating infection rates. For now this has necessitated that all SAA operated flights (domestic and regional) are suspended until end February 2021 and all international flights are suspended until 27 March 2021.
Although South Africa is travel ready, demand for domestic air travel has been significantly reduced, therefore to avoid over-capacity and to ensure commercial viability SAA has taken the decision to only operate our marketing (SA) flight numbers. We are delighted that the South African Airways code (SA) is available for booking on the domestic route network as our subsidiary low cost carrier Mango continues to operate in level one of lockdown.
The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels. You may however continue transacting on our website or contact your nearest travel agent.
SAA apologies for the inconvenience caused as a result of the suspension of its operations.
Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on South African Airways operated and marketing flights
Rebookings must be done and tickets reissued by 25 March 2022
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