North Fork Bullets

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Hi

Thank you for your message. I understand your frustration, and I would like to provide a clear summary of what has happened with this shipment.

We dispatched the boxes to the UK on May 6, 2025. Shortly after shipment, the transport company informed us that they were unable to locate the boxes. After approximately one month, we were notified that the goods were being held by DPD Customs in the UK due to an issue with the customs code.

We use the same customs code for this product worldwide, and we confirmed with Swedish Customs that the code was correct from our side. Despite this, the shipment remained with UK Customs for approximately three months before we were informed that the goods would be returned to Sweden.

During this entire period, we sent more than 40 emails to the transport company, UK Customs, and Swedish Customs, and we kept you informed as soon as we received any updates.

It then took an additional month for the shipment to return to our factory in Sweden. Once the goods arrived back, we immediately began a new export application. As our products are classified as war material when exported from Sweden, each shipment requires a specific export license. Unfortunately, during the extended delay in the UK, the original import documentation expired, meaning we could not simply resend the shipment without completing new export paperwork.

We fully acknowledge that this process has taken far too long, and we sincerely regret the inconvenience this has caused you. However, the delays were largely due to customs handling and regulatory requirements outside of our direct control.

Regarding the timeframe mentioned (1 year and 4 months), our records show that the shipment process began in April/May 2025. As of today (February 2026), that period is approximately 9–10 months. If there is an earlier reference point you are calculating from, please let us know so we can clarify any misunderstanding.

We truly value all our customer and appreciate your patience during this complicated situation. If you would like, we can schedule a call to review everything step by step and discuss how we can move forward in the best possible way.

Thank you for your response. However, (I began this process on 22/08/2024, which you may not have been aware of). The purchase receipt from my supplier is dated 20/02/2025, yet the shipment was not dispatched until April/May 2025. During this period, my supplier repeatedly told me they had contacted you and even remarked, “I’ll email them — they are slow to respond, so please bear with us.” That alone speaks volumes.
You stated that you are familiar with Sweden’s export laws regarding your goods. If that is the case, I should not have been left without clear guidance or forced to chase updates. Your communication throughout this process has been minimal to the point of being almost nonexistent.
As of yet, I am still waiting for the ammunition that I purchased, which I purchased 1 year and 1 day ago.
Overall, this experience has fallen far below the standard expected from a company that claims to value its customers.

 

[North Fork Bullets]

Thank you for your response. However, (I began this process on 22/08/2024, which you may not have been aware of). The purchase receipt from my supplier is dated 20/02/2025, yet the shipment was not dispatched until April/May 2025. During this period, my supplier repeatedly told me they had contacted you and even remarked, “I’ll email them — they are slow to respond, so please bear with us.” That alone speaks volumes.
You stated that you are familiar with Sweden’s export laws regarding your goods. If that is the case, I should not have been left without clear guidance or forced to chase updates. Your communication throughout this process has been minimal to the point of being almost nonexistent.
As of yet, I am still waiting for the ammunition that I purchased, which I purchased 1 year and 1 day ago.
Overall, this experience has fallen far below the standard expected from a company that claims to value its customers.

I understand that this situation is frustrating, and I truly appreciate the opportunity to clarify.

We began discussions with our UK distributor well before any orders were placed. However, I’m unable to comment on any communication that may have taken place between you and them directly, as I’m sure you understand.

Regarding email communication, we make every effort to respond to all messages as quickly as possible—normally within a few hours. Occasionally, it may take one or two days if we are out of the office, but we always aim to respond promptly, including on weekends. If you have not received updates from your shop or distributor, it is unfortunately difficult for us to provide additional information beyond what has already been shared with them.

As mentioned previously, we have contacted the transport company regarding the boxes sent. Their current response is that they do not have confirmed information about the shipment’s location. We have passed this information on to our UK distributor and have repeatedly assured them that we will provide updates immediately once we receive any new information from the transport company.

We are familiar with the applicable customs regulations, and we used the exact same customs code in a subsequent shipment, which successfully reached our distributor. Unfortunately, customs authorities may sometimes make independent decisions to hold goods, and this is entirely outside of our control.

Regarding ammunition: we do not sell or ship ammunition outside of Sweden. If you have placed an order for ammunition intended for delivery to the UK, I am very sorry, but we are unable to fulfill such an order.