I have wide feet and they are different sizes. Needless to say, I looked forward to a pair of custom fitted shoes from Russell. I had my feet measured by a factory representative and when I got my shoes they were not even close to the right width. Way narrow. The soles, however, were wide and hung off the edges like some sort of miniature shoe shoe attachment. I brought them with me to SCI to be refitted. They agreed that the finishing was not right on the soles and told me that they would stretch the shoes. I wasn't thrilled with this, thinking that they should have been made to fit in the first place, but I agreed to it. When they shipped them to me after "stretching" they were still way too narrow.
I gave them to charity. They looked like decent shoes after the soles were re-done, but shoes have to fit. I'd have had a better fit off the shelf. I'm sure there will be a person with 9C feet who will be happy to have a brand new pair of shoes for $10 from the thrift shop.