I read of people talking to the gunsmith, having lengthy conversations about what they will do ect. I have not had this experience. I have called a few in the past and they are all to busy to talk and say just send it up, I'll take care of it. I was asking specific questions pertaining to the work I would have like preformed. Needless to say I was not pleased and never sent my rifle. With my recent rifle issue, I am faced with just this problem. A well known name little to no communication other than some emails and an enclosed letter about the problem. When I did call they knew the person who signed for the package, and that's it. They will call me when they unbox the rifle. Is this the norm, cause I'm not to pleased. John