BUCK KNIVES- Excellent Customer Service

[Mekaniks]

I have a Buck 110 clip point that my Dad gave me for a graduation gift in 1986. (Blade is marked with < )

I carried it on my belt for several years until I broke the tip off in the mid 90's making some kindling for a fire on a backpacking trip in the Cascade Mountains....

Recently I decided that I needed to get the blade repaired or replaced.....Its only been 30 years or so

Today my Dad and I were in Post Falls Idaho on some other business and we stopped by Buck Knives Shop with the knife....

I was fully expecting to leave the knife, have them replace the blade and ship it to me in 6-8 weeks....NOPE!!!

They had the knife for about 15 minutes, repaired (reground) the broken tip, cleaned and buffed..... FOR FREE!!!

The gal at the counter said if they had replaced the blade it would have been a $10 charge but since they just fixed it there was no charge....

The blade is slightly shorter now of course, but unless you really look its not noticeable really.

Happy Buck Customer!

 

[BRICKBURN]

What an absolutely refreshing reminder that there are companies that actually live up to warranty and guarantees and provide customer service.
(So unlike Ricoh Imaging and PENTAX)

 

[Corey0372]

I've been recently coming back around to good old Buck knives. The past couple of years there's been a bunch of "gucci" knife companies that have popped up, and while some of them make nice stuff, there's a lot of hype out there. Buck still delivers a great product that doesn't break the bank. If anyone hasn't kept up with their selection I'd encourage you to go take a look, they're still an iconic American brand in my opinion.

 

[SETH RINGER]

I'LL HELP ENABLE www.copperandclad.com HAVE A TON OF BUCK KNIVES SPECIAL RUNS AND DISCONTINUED.

 

[Landlock91]

That is the Buck Forever warranty in action, and it never gets old hearing stories like this. I've got a few of my own, and every time it happens, I'm reminded why I keep buying their knives.

 

[Luvthunt]

Almost impossible to beat Buck customer service and repair .

 

[Josh P]

One of the better production knife companies, and the customer service is a big piece of that.

Glad to hear they did you a solid.

 

[Schüler Jumbo]

LOVE to hear stories like that! Good on Buck!!

 

[CoElkHunter]

Almost impossible to beat Buck customer service and repair .

+1. I’ve sent one Buck in for repair (no charge) and three in for refurbishing ($7 each) and came back almost like new. Not many companies left in the U.S. with that high level of customer service.