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Anticipate delays and challenges when seeking emergency assistance.
Dial “10177” for a medical emergency in South Africa and Morocco
From the bustling streets of Cairo to the beaches of Zanzibar, dialing an emergency number doesn’t always mean help is on the way, at least not quickly. In many parts of Africa, the infrastructure behind police, ambulance, and fire services can be unreliable or entirely unavailable, especially outside urban centers. Some emergency numbers are only accessible on mobile phones, while others route to disconnected lines. Even in major cities, travelers may face long wait times, under-resourced responders, or language barriers that delay urgent assistance.
Adding to the challenge, satellite communication devices — a lifeline in remote or unstable regions — are tightly regulated or outright banned in several countries, including Egypt, Rwanda, and Morocco. And while cellular coverage in urban areas is often solid, remote locations may have little to no signal, rendering common safety apps or digital SOS systems useless.
Being informed about local emergency services and communication infrastructure is crucial when traveling in Africa. The Global Rescue intelligence team examined the leading African destinations for Westerners to determine the reliability of those essential emergency contact numbers, the legality of satellite communication devices, and the reliability of cellular networks.
Law enforcement offices are understaffed, poorly trained and poorly equipped. Response times vary widely by province and the type of incident but are improving nationally. In affluent neighborhoods, using private security companies is normal as a first response to crime. South African police have a reputation for using excessive force and carrying out arbitrary arrests. Response times are particularly slow in Northern Cape province.
In Morocco, police can be reached at 190 (mobile) or 91 (landline), while ambulance and fire services use 150. Cell service is strong in most regions thanks to providers like Maroc Telecom. Satellite phones require prior authorization, and unregistered devices may be confiscated. In a medical emergency or serious traffic accident, immediate ambulance services are usually unavailable. Ambulances in Morocco often will not have a paramedic or Emergency Medical Technician (EMT) assigned to them.
Police generally respond effectively to a report of a foreign victim of crime. There have been limited instances where interactions with the police, particularly in smaller cities and rural areas, have not been positive for foreigners.
Emergency response times and the ability to conduct in-depth criminal investigations on petty crimes generally fall short of Western standards. While misdemeanor crimes may not receive the attention a visitor would expect, police tend to pursue felonies more assertively. Egyptian authorities take crime seriously and are proactive in helping where needed, but language barriers can sometimes hinder progress with reporting crimes promptly.
Emergency services in Kenya use 999, 112 or 911. Safaricom offers strong 4G and emerging 5G coverage even in rural regions. Satellite phones are not prohibited but require regulatory coordination for legal use. Ambulance services are nonexistent throughout the country or unreliable in most areas except Nairobi, Mombasa, Nakuru and Eldoret. They are also not equipped with state-of-the-art medical equipment. Those needing an ambulance may prefer to take a taxi or private vehicle to the nearest major hospital.
Some officers may not be responsive to citizen complaints; others may take a report but fail to initiate an investigation. Resource limitations constrain the ability of authorities to investigate crimes and adjust expectations accordingly. Emergency service response times can be slow, and service may be unreliable. Ambulance services are unreliable and/or not easily accessible throughout the country. Travelers may prefer to take a taxi or private vehicle to the nearest major hospital. They are also not equipped with state-of-the-art medical equipment.
Ghana uses 191 for police, 112 for ambulance and 192 for fire. Mobile service is excellent in most regions, including rural areas, thanks to MTN. Satellite communication devices must be licensed through the National Communications Authority. Law enforcement has limited response capability, which diminishes with distance from Accra. Response times for medical and security emergencies may exceed two hours if police do respond.
Rwandan emergency numbers include 112 for police and fire and 912 for ambulance. Cellular networks are reliable in urban areas but can drop off in remote zones. Satellite phones are tightly restricted and require authorization from RURA. The Rwandan National Police (RNP) material resources are extremely limited; police cannot promptly respond to an emergency call. Adequate health facilities are available in Kigali and other major cities, but health care may be below US standards, especially in rural areas. Some public medical clinics lack basic resources and supplies.
If you are ill or injured while traveling, a Global Rescue travel protection membership evacuates members from the point of illness or injury to the nearest appropriate hospital, clinic or medical provider. Perhaps the hospital doesn’t provide the care you need. Global Rescue will transport members to a vetted medical center or their home hospital of choice.
“Our team of medical professionals includes paramedics, nurses, and doctors. We handle calls for cuts and stomach upsets to more severe illnesses and injuries, like chest pains and serious trauma,” said Michael Lovely, operations supervisor at Global Rescue.
Standard travel insurance often falls short during emergencies. Membership services like Global Rescue bridge the gap by offering comprehensive medical evacuation and field rescue options. Unlike traditional insurance, there are no claim forms, deductibles, or delays — just immediate, effective assistance when you need it most.
Dial “10177” for a medical emergency in South Africa and Morocco
Article Highlights:
- Emergency numbers differ by country and are not always reliable or universally accessible.
- Satellite phones are restricted or require permits in Egypt, Morocco, Rwanda, and Tanzania.
- South Africa and Kenya have the strongest cellular networks among the destinations listed.
- Police and ambulance response in rural areas is often delayed or nonexistent.
- Travelers should carry backup communication options and research local laws before arrival.
From the bustling streets of Cairo to the beaches of Zanzibar, dialing an emergency number doesn’t always mean help is on the way, at least not quickly. In many parts of Africa, the infrastructure behind police, ambulance, and fire services can be unreliable or entirely unavailable, especially outside urban centers. Some emergency numbers are only accessible on mobile phones, while others route to disconnected lines. Even in major cities, travelers may face long wait times, under-resourced responders, or language barriers that delay urgent assistance.
Adding to the challenge, satellite communication devices — a lifeline in remote or unstable regions — are tightly regulated or outright banned in several countries, including Egypt, Rwanda, and Morocco. And while cellular coverage in urban areas is often solid, remote locations may have little to no signal, rendering common safety apps or digital SOS systems useless.
Being informed about local emergency services and communication infrastructure is crucial when traveling in Africa. The Global Rescue intelligence team examined the leading African destinations for Westerners to determine the reliability of those essential emergency contact numbers, the legality of satellite communication devices, and the reliability of cellular networks.
South Africa and Morocco
South Africa uses 10111 for police, 10177 for ambulance and 112 for mobile emergencies. Cellular coverage is excellent in urban centers with robust 4G and growing 5G networks. Satellite phones are allowed but must be registered through ICASA; unlicensed use can lead to legal issues.Law enforcement offices are understaffed, poorly trained and poorly equipped. Response times vary widely by province and the type of incident but are improving nationally. In affluent neighborhoods, using private security companies is normal as a first response to crime. South African police have a reputation for using excessive force and carrying out arbitrary arrests. Response times are particularly slow in Northern Cape province.
In Morocco, police can be reached at 190 (mobile) or 91 (landline), while ambulance and fire services use 150. Cell service is strong in most regions thanks to providers like Maroc Telecom. Satellite phones require prior authorization, and unregistered devices may be confiscated. In a medical emergency or serious traffic accident, immediate ambulance services are usually unavailable. Ambulances in Morocco often will not have a paramedic or Emergency Medical Technician (EMT) assigned to them.
Police generally respond effectively to a report of a foreign victim of crime. There have been limited instances where interactions with the police, particularly in smaller cities and rural areas, have not been positive for foreigners.
Egypt and Kenya
Egypt uses 112 for all emergency services; travelers can also call 126 for Tourist Police. Mobile coverage is reliable in major cities but weaker in remote areas. Satellite phones are heavily restricted and require government approval to import or use. Foreigners may experience varying levels of professionalism when dealing with the police. Police are generally responsive to visitors needing assistance and initiate investigations based on reports of criminal activity.Emergency response times and the ability to conduct in-depth criminal investigations on petty crimes generally fall short of Western standards. While misdemeanor crimes may not receive the attention a visitor would expect, police tend to pursue felonies more assertively. Egyptian authorities take crime seriously and are proactive in helping where needed, but language barriers can sometimes hinder progress with reporting crimes promptly.
Emergency services in Kenya use 999, 112 or 911. Safaricom offers strong 4G and emerging 5G coverage even in rural regions. Satellite phones are not prohibited but require regulatory coordination for legal use. Ambulance services are nonexistent throughout the country or unreliable in most areas except Nairobi, Mombasa, Nakuru and Eldoret. They are also not equipped with state-of-the-art medical equipment. Those needing an ambulance may prefer to take a taxi or private vehicle to the nearest major hospital.
Tanzania, Ghana and Rwanda
Police can be reached at 111 or 112, ambulances at 114 and fire departments at 999 or 112. Mobile service is good in cities but patchy elsewhere. Satellite phone use is regulated and requires a permit from the Tanzania Communications Regulatory Authority. The police suffer from limited resources, low wages, an inadequate number of officers, limited vehicles, insufficient gasoline, few radios and many training needs.Some officers may not be responsive to citizen complaints; others may take a report but fail to initiate an investigation. Resource limitations constrain the ability of authorities to investigate crimes and adjust expectations accordingly. Emergency service response times can be slow, and service may be unreliable. Ambulance services are unreliable and/or not easily accessible throughout the country. Travelers may prefer to take a taxi or private vehicle to the nearest major hospital. They are also not equipped with state-of-the-art medical equipment.
Ghana uses 191 for police, 112 for ambulance and 192 for fire. Mobile service is excellent in most regions, including rural areas, thanks to MTN. Satellite communication devices must be licensed through the National Communications Authority. Law enforcement has limited response capability, which diminishes with distance from Accra. Response times for medical and security emergencies may exceed two hours if police do respond.
Rwandan emergency numbers include 112 for police and fire and 912 for ambulance. Cellular networks are reliable in urban areas but can drop off in remote zones. Satellite phones are tightly restricted and require authorization from RURA. The Rwandan National Police (RNP) material resources are extremely limited; police cannot promptly respond to an emergency call. Adequate health facilities are available in Kigali and other major cities, but health care may be below US standards, especially in rural areas. Some public medical clinics lack basic resources and supplies.
The Global Rescue Connection
Travelers should always pre-program local emergency numbers, verify satellite phone regulations in advance and consider local SIM cards or eSIMs for better connectivity. In high-risk or remote travel scenarios, knowledge and preparation can differentiate between a successful rescue and being left on hold while chaos unfolds.If you are ill or injured while traveling, a Global Rescue travel protection membership evacuates members from the point of illness or injury to the nearest appropriate hospital, clinic or medical provider. Perhaps the hospital doesn’t provide the care you need. Global Rescue will transport members to a vetted medical center or their home hospital of choice.
“Our team of medical professionals includes paramedics, nurses, and doctors. We handle calls for cuts and stomach upsets to more severe illnesses and injuries, like chest pains and serious trauma,” said Michael Lovely, operations supervisor at Global Rescue.
Standard travel insurance often falls short during emergencies. Membership services like Global Rescue bridge the gap by offering comprehensive medical evacuation and field rescue options. Unlike traditional insurance, there are no claim forms, deductibles, or delays — just immediate, effective assistance when you need it most.
