Ordered my LAST African Safari rifle at DSC this year...

Tanks said:
Jerome reached out to me. He will resolve it next time I go to France. After my hunt in Namibia in September.
Click to expand...
That is a bummer about the CCH, which I do particularly like on many rifles, but for the engraving you selected, especially with the animal, the photos you posted back in July saying you elected to nix the CCH made total sense. It is a real bummer that you got charged extra for case colors you had decided against, especially once pounds turn to US dollars, and all the tariff, taxes, and that Cali hits you with a second excise tax. I mean, 10k pounds can turn into a $18k-ish USD expense real quick.

Hope they make things right and you love the gun. The regulation looks wonderful.
 
I’m glad The Team was able to find a solution for you promptly. Please don’t ever hesitate to reach out directly if you have any further questions or concerns.
 
Tanks said:
One thing I am NOT happy about is the engraving. Here it is, can hardly see it due to color case hardening, IT WAS NOT SUPPOSED TO BE DONE. Waste of 10,000 pounds.

View attachment 749305
Click to expand...
@Tanks with respect, I'm not 100% sure from the photo that the CCH is the only culprit. I'm struggling to make out the edge of the ears, and the top of the forehead, and the outer edge of the L tusk in this photo. Could it be a function of the depth or sharpness of the engraving? Did it look different to you when it was in the white?

I know that lighting and cell phone photos sometimes don't really capture the detail, especially with specular highlights like you get on metal surfaces. Does it look more clear in real life?

I'm glad to hear that they're going to work with you to resolve it, and I'll be curious to hear exactly how they do that...... I'm assuming the CCH can't be reversed, and to my knowledge I don't think they can do more engraving work after CCH has been done. So I'll be fascinated to see what they come up with.
 
Aussie_Hunter said:
Did he make any comment as to how the mistake was made?
Click to expand...
He misunderstood the following text:

1772317517798.png


In fairness, I had selected CCH first and then sent the above text a few seconds after.
 
towserthemouser said:
@Tanks with respect, I'm not 100% sure from the photo that the CCH is the only culprit. I'm struggling to make out the edge of the ears, and the top of the forehead, and the outer edge of the L tusk in this photo. Could it be a function of the depth or sharpness of the engraving? Did it look different to you when it was in the white?

I know that lighting and cell phone photos sometimes don't really capture the detail, especially with specular highlights like you get on metal surfaces. Does it look more clear in real life?

I'm glad to hear that they're going to work with you to resolve it, and I'll be curious to hear exactly how they do that...... I'm assuming the CCH can't be reversed, and to my knowledge I don't think they can do more engraving work after CCH has been done. So I'll be fascinated to see what they come up with.
Click to expand...
You can remove the coloring for case haredening without removing the hardening. You can either buff it off which I assume they won’t do because it will effect the engraving. Or use a variety of chemical strippers. Some best gun makers used to do this to quite a few of their guns when they wanted the hardening effect but case colors weren’t in fashion.
 
Tanks said:
OK. The rifle has arrived at my FFL. Did the CA registration and I should be able to have it in my hands on 9th of March at 10:30AM. I tested shouldering the gun from the port arms position a few times. Every time the sights were perfectly aligned.

No swag though.:cry:

Included in the plastic case were the regulation targets.

.500 NE, 0.6" center to center at 50 meters.
View attachment 749301

.450/400 NE, 1" center to center at 100 meters.

View attachment 749302

Very happy with regulation.
Click to expand...

Russ16 said:
You can remove the coloring for case haredening without removing the hardening. You can either buff it off which I assume they won’t do because it will effect the engraving. Or use a variety of chemical strippers. Some best gun makers used to do this to quite a few of their guns when they wanted the hardening effect but case colors weren’t in fashion.
Click to expand...
I had no idea this was possible.
 
375Ruger416 said:
I had no idea this was possible.
Click to expand...
Case colors are now widely seen as a decorative item. In the early days they were just a byproduct of the hardening process. Once it was realized people liked them various craftsman figured out ways to create different color combinations. The color is self is very thin and often wears off of guns through handling and use. These processes just speed that up.
 
RIGBY said:
I’m glad The Team was able to find a solution for you promptly. Please don’t ever hesitate to reach out directly if you have any further questions or concerns.
Click to expand...
I must have missed the post regarding a “solution”?? Agreeing to “resolve” at a future date is hardly a solution…,

This will be an interesting case study of how a powerful high-end manufacture deals with
a well known, well liked, respected customer - all for the AH community to witness.
 
Fixfire said:
I must have missed the post regarding a “solution”?? Agreeing to “resolve” at a future date is hardly a solution…,

This will be an interesting case study of how a powerful high-end manufacture deals with
a well known, well liked, respected customer - all for the AH community to witness.
Click to expand...
Watching.
 
I agree, the engraving is spectacular and would have looked much better without the finish. I'm glad the owner and the builder are able to come to terms. The wood is incredible also. Wow.
 
Fixfire said:
I must have missed the post regarding a “solution”?? Agreeing to “resolve” at a future date is hardly a solution…,

This will be an interesting case study of how a powerful high-end manufacture deals with
a well known, well liked, respected customer - all for the AH community to witness.
Click to expand...
Marc Newton, the managing director of Rigby, has reached out to me as well. So, there is a plan to get it resolved. I was told they CCH every gun and then remove the colors if client wishes for gray, so this should be a two-day chemical process when I bring the gun to them on my next trip over there.

BTW, I just sent them a deposit on a London Best LH bolt Mannlicher style gun, so still doing business with them.
 
Mistakes, miscommunications and crossed wires are bound to happen. We can't prevent them -- all we can control is how we address them. It sounds to be like Rigby's is handling this extremely well: they have a fair solution that gets the customer the outcome he wants, the MD has personally reached out etc etc.
 
Rigby appreciates everyone's interest in this. We greatly value @Tanks and all of our customers and fans.

There was an unfortunate misunderstanding and the Team has been working directly with @Tanks and they have scheduled to take care of his concerns.

Removing the case color hardening is relatively quick process the finish he seeks can be thereafter applied to the gun.

The Team at Rigby is here to address any questions or concerns, and I encourage anyone to feel free to reach out to me directly should they need assistance.
 
Tanks said:
Marc Newton, the managing director of Rigby, has reached out to me as well. So, there is a plan to get it resolved. I was told they CCH every gun and then remove the colors if client wishes for gray, so this should be a two-day chemical process when I bring the gun to them on my next trip over there.

BTW, I just sent them a deposit on a London Best LH bolt Mannlicher style gun, so still doing business with them.
Click to expand...
Great news, congratulations and thank you for updating.
 
Tanks said:
Marc Newton, the managing director of Rigby, has reached out to me as well. So, there is a plan to get it resolved. I was told they CCH every gun and then remove the colors if client wishes for gray, so this should be a two-day chemical process when I bring the gun to them on my next trip over there.

BTW, I just sent them a deposit on a London Best LH bolt Mannlicher style gun, so still doing business with them.
Click to expand...
Thank you Tanks!! Personally, I like it!! Just was curious as to resolution with the customer. Sounds like an agreeable plan is in place!!
 
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Daryl S
Daryl S wrote on mgstucson's profile.
Hi - the only (best) method of sending you the .375/06IMP data is with photographing my book notes. My camera died so the only way I can do it is with my phone. To do that, I would need your e-mail address, as this
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