Well, he needs to get back to work and crank out more A-Frames!Owner talked to me for 45 mins when i called other year about the swift sirroccos.
Fact the owner took that much time to talk to me about reloading won me as a customer for life.
That's both a good thing and a bad thing about a smaller business.Owner talked to me for 45 mins when i called other year about the swift sirroccos.
Fact the owner took that much time to talk to me about reloading won me as a customer for life.
I spoke with Bill a couple of weeks ago about another matter, but mentioned this site and said the general consensus is if he’ll produce .375, 416 or .458, we’ll buy ‘em.
True but while efficiency needs to increase with scale you dint have to sacrifice customer serviceThat's both a good thing and a bad thing about a smaller business.
I remember when Randy Brooks purchased and moved Barnes Bullets to American Fork Ut. It was a small operation and you could walk in and talk to anyone but to full fill orders and to move forward they had to increase the business and lost a lot of the one on one discussions that they could have with a customer.
Back when Clinton was in office and primers were in very short supply I was checking out some of their bullet selections with a cousin who is related to Randy Brooks and mentioned that I was having a hard time finding primers. He went back into the back and got me a thousand primers to hold me over.
Sad that as a business grows it gets away from it's roots. But to be successful it needs to grow.