Terminator, your generosity in the situation is laudable.
It looks like SAPS (free) is more reliable and available than the service you paid for. What does that say?
Next time fill the form out yourself and give the SAPS $150.
If I was going to fill it out myself I would spend the $150 on dinner & wine!
Really it isn't hard but it was more a matter of knowing that when I landed I would just want to get to the guest house as fast as possible so I spent the money so that after 27 hours of being in-transit we could breeze through customs and zip through the SAPS process and get to the guest house.
Plus it was my first time in R.S.A. since that form was in place (last time I was through JoBurg was 2000) so I figured I would pay once, then I would know the drill (like where the SAPS office was and what all I needed and what to put in the boxes of the form and what documents I needed) for the next time and have the benefit of getting to the Guest House ASAP this time.
Instead it was a Cluster F*#K with the rifle permit and the Guest House pickup not being there and it took longer than it should have so I was pretty grumpy at the time. I was glad I wasn't the one dealing with ME about then!
Now that I know how it works I will probably get get all the documents and pre-fill out the form before I leave and just sign/finish it when I get there. Luckily for me, I plan for the worst case and had copies of all the documents I had sent prior in order to get the pre-done rifle permit so I had everything I needed even though I was supposed to have a permit waiting for me....I know a guy named "Murphy" so I was ready for him.