Reimbursement from South African Airways

ChondroPython

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Good morning All...

As As many of you know South African Airways (SAA) is basically default at this point and not functioning. I had a hunt planned for April 2020 and still cannot get anyone on the phone from South African airways in order to assist me or the travel agent in refunding two tickets.

I have discussed this with SCI, written letters to SAA(unanswered), and Global Rescue... none of which provided an answer that was viable in getting my refund for 2 tickets to Johannesburg from the United States.

Global Rescue stated that I would have had to have the entire hunt in default, including money paid to the outfitter (who was not at fault in any way) canceled in its entirety in order to get any type of refund or assistance from them. As the outfitter was not at fault, I could not ask them to return money for something that was not their fault. They were kind enough to extend the hunt to another season.

Because of the COVID pandemic I am still unsure as to whether a hunt in Africa would be viable in 2022.

Regardless I have 2 tickets sitting out there with an airline that is not answering calls and appears to be DEFUNCT. As I went through my bank who was basically useless because I paid through the bank to South African airways to book these flights, I thought this would be a more secure method than using a credit card. I was wrong in every instance and the bank was not helpful. I have since basically liquidated all accounts with Citizens Bank in the United States and hope others will do the same.

SCI was surprisingly useless when I posed this scenario to them. The customer service person didn't even know that there was a problem with South African airways! Since then I've lost a lot of respect in SCI which I thought was out to also help hunters and not just sell glossy magazines about other's hunts. By Now I would have thought there was some type of class action suit against South African airways on an International level as so many hunters have been affected by this downturn in this major airline to South Africa.

If there is anyone else has/is facing similar problem with SAA I would like recommendations as to how I can further attempt to get a refund on tickets from South African airways.

Thanks,
Charles
 

yhc

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Good morning Charles. Have you paid for the airfare with your credit card? If so I recommend talking with your credit card company/bank for the refund.

Regards,
 

Tanks

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They automatically provided credit for future flights for my tickets which most likely won't happen.
 

AfricaHunting.com

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Have you cancelled your flights with SAA?

Cancel a Booking: https://www.flysaa.com/manage-fly/manage/booking-management/cancel-a-booking?inheritRedirect=true

From: see attached pdf document U.S. Customer Commitment
Screen Shot 2020-11-11 at 10.03.38 AM.png



From: https://www.flysaa.com/flight-suspension-policy?inheritRedirect=true
Screen Shot 2020-11-11 at 10.01.20 AM.png


Read the note in above document:
Note:
This procedure over-rides our standard Conditions of Carriage pertaining to Refunds and Ticket Validity

The updated policy applies across SAA’s route network, including domestic, regional and international flights

To demonstrate our care, the policy provides for changes for a period that extends beyond the industry norm (where ordinarily tickets are valid for 6 months only for domestic travel and 12 months only for international travel). This time, the tickets are valid until 2022

We are unale to assist with refunds at this time of business rescue. Please retain your ticket as it would be used as a credit when we are back.
 

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ChondroPython

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As stated, I paid Through Citizens Bank directly to South African airways.... Therefore I did not use a credit card.

I have written to them to request the Refund to their emailAddress pertaining to refunds. I have also called both the Fort Lauderdale office and their headquarters in South Africa and no one is picking up.. Or has picked up since April 2020.

I am at a loss as to what to do. Is there an International Agency that deals with issues like this which all appear to be borderline fraud?

This is a Big 5 hunt and there's a lot of money that has been spent already… therefore I will have to buy new tickets through another airline to make this happen. I am not happy about any of this…

Please assist. I am all in for an International class action suit if it comes down to that.

Thanks,
Charles
 

Areaonereal

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Have you cancelled your flight, so that you may receive a refund.
 

ChondroPython

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All...

Thanks for the suggestions. I have reached out to my travel agent to review this thread and to act on the cancelation and continued effort to refund my money.

I will keep you updated on the events as they occur.

Thanks,
Charles
Member NRA, SCI, RMEF, etc.
 

PeteG

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From the looks of things here, SAA might be getting a bail out from the gov. Perhaps follow that and see what happens.
Might make it easier to get a refund if they do get the bail out
 

yhc

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As stated, I paid Through Citizens Bank directly to South African airways.... Therefore I did not use a credit card.

Sorry about that Charles. I did not read your original post thoroughly enough re: credit card.

Regards,
 

Philip Glass

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Good morning All...

As As many of you know South African Airways (SAA) is basically default at this point and not functioning. I had a hunt planned for April 2020 and still cannot get anyone on the phone from South African airways in order to assist me or the travel agent in refunding two tickets.

I have discussed this with SCI, written letters to SAA(unanswered), and Global Rescue... none of which provided an answer that was viable in getting my refund for 2 tickets to Johannesburg from the United States.

Global Rescue stated that I would have had to have the entire hunt in default, including money paid to the outfitter (who was not at fault in any way) canceled in its entirety in order to get any type of refund or assistance from them. As the outfitter was not at fault, I could not ask them to return money for something that was not their fault. They were kind enough to extend the hunt to another season.

Because of the COVID pandemic I am still unsure as to whether a hunt in Africa would be viable in 2022.

Regardless I have 2 tickets sitting out there with an airline that is not answering calls and appears to be DEFUNCT. As I went through my bank who was basically useless because I paid through the bank to South African airways to book these flights, I thought this would be a more secure method than using a credit card. I was wrong in every instance and the bank was not helpful. I have since basically liquidated all accounts with Citizens Bank in the United States and hope others will do the same.

SCI was surprisingly useless when I posed this scenario to them. The customer service person didn't even know that there was a problem with South African airways! Since then I've lost a lot of respect in SCI which I thought was out to also help hunters and not just sell glossy magazines about other's hunts. By Now I would have thought there was some type of class action suit against South African airways on an International level as so many hunters have been affected by this downturn in this major airline to South Africa.

If there is anyone else has/is facing similar problem with SAA I would like recommendations as to how I can further attempt to get a refund on tickets from South African airways.

Thanks,
Charles
I am sorry to hear of your troubles. I can only state the obvious and that is you must use a credit card for these kinds of transactions. This is THE only way you would have any recourse.
Barbara Crown is the person you must speak to at SCI for these type of things. I do not think it is fair for your to criticize SCI on this issue however.
Philip
 

Bearbait1

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Was this hunt purchased through SCI somehow?
 

hntr58

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I’m having the same issues with SAA. I posted another thread before I saw this one. I just have one booking for myself but it’s still frustrating. I did use a credit card but did not call them in the 60 days they give you to depute the claim. I really didn’t know where this was all going and really still don’t. So making the 60 days wasn’t going to work. Credit card company shot me down so unless a miracle happens I too may be SOL. My African outfitter has been great to me. This was a special deal I was working with him so I never sent him a deposit. But I did tell him I wouldn’t be spending on another plane fare if I couldn’t get this worked out.
 

IvW

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I dont see them taking off soon....not as SAA anyway.......
 

hntr58

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I dont see them taking off soon....not as SAA anyway.......
Yea I believe you are right. And we all know how things go when any kind of government gets involved
 

IvW

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Unfortuanately many things are going one way here and that is down....too much corruprion and bailouts, Transnet, Eskom, SAA, Health System, Municipalities, Etc. Etc. Etc.....
 

hntr58

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Unfortuanately many things are going one way here and that is down....too much corruprion and bailouts, Transnet, Eskom, SAA, Health System, Municipalities, Etc. Etc. Etc.....
Do you think there is any hope for this airline getting up and running again?
 

IvW

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Hope is clutching at straws....there is no plan....
My opinion...No....maybe something else....
 

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