D
Deleted member 43267
I moved to a smaller town in a different State, and no longer can walk into my credit union for wires. Decided to try Xoom. Not a great website, and if you have to exit it to look something up you end up having to redo everything. Signed up, authorized payment, and that evening I got a call from customer service. It started as identity verification, but then the person asked me what I was paying for (this question was not on the website). I told her "taxidermy." She did not understand what that was, so I told her I was paying for shipment of animal trophies taken on safari. She got upset, and asked me if the animals had been killed yet. She clearly thought that I was buying live animals, having someone kill them, and then ship them to me. I did my best to explain that I had hunted four species of antelope legally, the shipment was legal and consistent with CITES and would be inspected by customs and the USFWS. Her response was that this had to go to her supervisor, and she hung up. The next day I got a notice of cancellation from Xoom stating that my transaction had violated their user agreement. Fired up the user agreement and learned that animal trophies are not prohibited. I did get an email that allowed me to appeal the decision. I was diplomatic in the appeal, but pointed out that since I had done nothing apparent to violate their agreement they would need to explain exactly why they were cancelling my transaction. It has been two days with no response. Of course, all day I have been carpet bombed with ads telling me how great Xoom is, and that I should use it all the time for ALL my wire transfers. Their business model bites because the website is hard to use, there is no line to put an invoice or description, and they should have a box to check that you declare that you are not engaged in illegal activity. Punk ass bitches.
Jeff
Jeff