Great rifles! Love my Heym 89B and will be in Moz chasing buffalo with it in a few weeks.Got a totally unsolicited email from Chris today. After yesterdays talk, he's putting a t shirt in the mail for me. Wanted to know my size..... I'm loving Heym so far.
Glad you got everything worked out. One thing I can tell you for sure is that you will absolutely love your Heym 404. The fit and function of the Martini express rifle is second to none and the 404 Jeffery is pure class. Enjoy.Got a totally unsolicited email from Chris today. After yesterdays talk, he's putting a t shirt in the mail for me. Wanted to know my size..... I'm loving Heym so far.
NCHappy to do so! Where are you located and which particular gun are you interested in - that would help details the process.
Exactly. I understand that you can go in, but it would be unique if somebody could bring samples to you - especially for repeat customers - or at least set up events.
Measure, then fit a sample stock with an adjustable cheek piece and 1/4” shims on the buttplate to change LOP. Then let buyers sample wood, go over engraving examples and styles, etc. All over a glass of whisky or wine, of course.
Just the input of someone who is a glorified customer service worker for global corporations and their executives…
Try Westley Richards for good customer service, Trigger always finds the time to receive us and Steven is aleays on hand to fit clothes. He gave my friend a special edition cap, a bit of a collector's item.I must admit, the swag game is strong with Chris my rifle came with a shirt and a hat. I had to beg for a hat from Rigby, that is after spending in six figures.
Will, you write well, consider starting a blog and see where it goes.I do believe that Heym is making effort to address manufacturing backlog within their control. They can only hire and train artisan gunsmiths so fast, so that’s something that takes time. However, I have read were Heym has stepped back and stopped manufacture of a couple of their handmade/handfit lines, some of their drilling rifles, to allow more time to focus on their 88b and 89b production.
So hopefully the build time for their doubles will continue to improve from the significant backlog of a couple-three years ago. I can also see where that would also incentivize some efforts to improve customer relations and support with Chris Sells’ company. Right now the reality is he can only sell so many rifles without the backlog increasing to 3-4 years or 5-6 and so on. So by proving hard to reach, it would naturally slow the backlog process…just maybe in a less than positive way.
I think if that’s the goal…to avoid having a growing backlog of orders and increasing delivery time that also irks clients…be transparent about. Talk to people. Be responsive. Generate, at least maintain, excitement in the product and the attentive customer support that stands behind it.
Let folks know that orders are submitted to Germany monthly, quarterly, biannually or whatever the production batch is so completed rifles can import inappropriate batch sizes, and that you don’t want orders to exceed xyz months till delivery, so no more orders this month or quarter. However, ask away on questions and here is the process and ideally meeting in person for fitting, etc. re: wood blanks, and tentatively target a time where that customer can get an order in on the next opportunity. It would just seem to help grow a devoted client base on both the quality of the rifle and the company support behind it. While that doesn’t appear the situation presently, it’s an issue that is easily addressed and with time/effort, fixed.
I truly hope it happens, honestly expect that it will.
I worked at several brick and mortar gun shops from age 12 until 26, also for a few dealers doing gun shows all over Texas and occasional Oklahoma. I personally collected and traded during later part of that timeframe and the 26 years since. Having owned several hundred rifles, handguns, many total custom weapons and high end shotguns…these Heym doubles are wonderful weapons. I certainly hope I find and own others that I love more, it won’t be an easy task…my 450 3 1/4” 89b is probably my favorite firearm I’ve had the privilege to own. I hope to play with a Holland and early Rising Bite at some point, but I don’t know if I would love them more, because this 450 is perfect in every way, and it’s almost like it wants to make the shooter happy how easily it shoots everything I’ve tried trough it. Every double I’ve worked up loads for since, even a couple new Heym’s, have only highlighted how special that rifle really is.
That would be a very nice build!NC
Lets say a big game or ph 404 jeff
With case hardened reciever floorplate ect.
Rigby RR on floorplate with caliber in gold
And iron sights inlaid as only upgrades to base model.
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With a one to three year wait to receive a new, paid for rifle, perhaps Heym is at their maximum production capacity and doesn't need any more business. Why pay for more advertising when Heym is selling everything they can produce?
With potentially more rifles that could be sold, why wouldn't Heym desire to expand with new facilities, more precision machinery, and training skilled personnel to produce rifle parts and assemble their their much in demand products?
Perhaps Heym operating within its current facilities, machinery, and personnel capabilities is at its Point of Production Efficiency. If Heym tries to increase production, the cost per unit will rise and quality may suffer. https://en.wikipedia.org/wiki/Productive_efficiency
Adding that one unit or production above the point or Production Efficiency would be the Point of Diminishing Returns. https://en.wikipedia.org/wiki/Diminishing_returns
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Heym produces all the parts of their rifles in house and provides barrels at least to Krieghoff for their double rifles. Heym rifles are the highest of German precision. They are beautiful in their Germanic way and durable, very durable.
The subject of why heym doesn't increase production reminds of the long thread on Rolex watches. Rolex seems to like the high demand for their products. High demand is free marketing!
Perhaps Heym is similar. If you want one bad enough, you will get in line...
Very well written sirI do believe that Heym is making effort to address manufacturing backlog within their control. They can only hire and train artisan gunsmiths so fast, so that’s something that takes time. However, I have read were Heym has stepped back and stopped manufacture of a couple of their handmade/handfit lines, some of their drilling rifles, to allow more time to focus on their 88b and 89b production.
So hopefully the build time for their doubles will continue to improve from the significant backlog of a couple-three years ago. I can also see where that would also incentivize some efforts to improve customer relations and support with Chris Sells’ company. Right now the reality is he can only sell so many rifles without the backlog increasing to 3-4 years or 5-6 and so on. So by proving hard to reach, it would naturally slow the backlog process…just maybe in a less than positive way.
I think if that’s the goal…to avoid having a growing backlog of orders and increasing delivery time that also irks clients…be transparent about. Talk to people. Be responsive. Generate, at least maintain, excitement in the product and the attentive customer support that stands behind it.
Let folks know that orders are submitted to Germany monthly, quarterly, biannually or whatever the production batch is so completed rifles can import inappropriate batch sizes, and that you don’t want orders to exceed xyz months till delivery, so no more orders this month or quarter. However, ask away on questions and here is the process and ideally meeting in person for fitting, etc. re: wood blanks, and tentatively target a time where that customer can get an order in on the next opportunity. It would just seem to help grow a devoted client base on both the quality of the rifle and the company support behind it. While that doesn’t appear the situation presently, it’s an issue that is easily addressed and with time/effort, fixed.
I truly hope it happens, honestly expect that it will.
I worked at several brick and mortar gun shops from age 12 until 26, also for a few dealers doing gun shows all over Texas and occasional Oklahoma. I personally collected and traded during later part of that timeframe and the 26 years since. Having owned several hundred rifles, handguns, many total custom weapons and high end shotguns…these Heym doubles are wonderful weapons. I certainly hope I find and own others that I love more, it won’t be an easy task…my 450 3 1/4” 89b is probably my favorite firearm I’ve had the privilege to own. I hope to play with a Holland and early Rising Bite at some point, but I don’t know if I would love them more, because this 450 is perfect in every way, and it’s almost like it wants to make the shooter happy how easily it shoots everything I’ve tried trough it. Every double I’ve worked up loads for since, even a couple new Heym’s, have only highlighted how special that rifle really is.
Now that he’s gone who do you suggest as a proper gun smith with experience with euro riflesStill kick myself daily for not taking Ralf up on a deal for a new .404 express years ago. Was around 11k cad which is a steal. And further, he lived 10 hours away and could have been measured up.