I am getting very frustrated with them. The entire call center is closed in US and South Africa, I tried both. So I went online to "Manage my booking". But when you enter your flight info it doesn't do anything but show you your flight info. The website claims to allow you edit and cancel flights etc. I could not find that anywhere. So I then googled how to cancel on SAA and it took me to a link that was no where to be found on the site normally. I entered all the information and have now cancelled my flight 3 times in the last 6 weeks. I have yet to have it cancelled or refunded. Plus today I got an email updating the flight time. Anyone know how to cancel a SAA flight? This is brutal.