Delta premium economy?

Discussion in 'Before & After the Hunt' started by everett, Jul 22, 2019.

  1. everett

    everett GOLD SUPPORTER AH Member

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    Anybody have any experience with delta’s new premium economy class?
     

  2. wipartimer

    wipartimer AH Veteran

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    I'd like to hear as well. I'm flying it in February
     

  3. Mark Biggerstaff

    Mark Biggerstaff BRONZE SUPPORTER AH Fanatic

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    Would like to hear also. Planning June 2020 trip and considering it.
     

  4. Rickmt

    Rickmt SILVER SUPPORTER AH Senior Member

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    Is that the same as "comfort" ?
     

  5. Tucketed

    Tucketed SILVER SUPPORTER AH Senior Member

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    I am guessing your asking about Premium Select? I ride Delta to China every month from the US and the few extra $100 are worth it on a long haul. I just booked my trip for next year on DL200/201 going to Zimbabwe and there was a $900 difference for Select from economy and a $400 difference for comfort class from economy. Select does not have as much room as a traditional business class and doesn’t lay flat as in first class but I find it adequate for my monthly 15 hour flight. The seat lays back maybe 10 inches more than economy. Comfort class is a step up from economy a little more leg room but not as much as premium select. Personally I have ridden in economy many times and as long as you get either an aisle or window it’s doable. The main thing on a long haul is try to immerse your self into good books and a couple movies napping from time to time.
     
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  6. sestoppelman

    sestoppelman AH ENABLER AH Ambassador

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    I tried Comfort last time out but was not impressed. Agree on seating though, aisle for me. I don't mind getting up for other people but I just hate making people get up for me!
     
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  7. CAustin

    CAustin AH ENABLER BRONZE SUPPORTER AH Ambassador

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    It is not the same as comfort on the planes that are being refitted. This class as mentioned above does recline more but they are also adding leg rests that come up! The entire fleet of 777, which is on Delta 200/201 service to JNB, aircraft is getting upgraded with new seats and configuration! Fewer seats in Delta One which are the lie flat seats. It is my understanding that about half of the 777 fleet has been upgraded so far. The A350 they got early this year came that way and supposedly the A330s will get the treatment next.
     
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  8. sestoppelman

    sestoppelman AH ENABLER AH Ambassador

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    You mean an improvement???o_Oo_O:rolleyes:
     
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  9. CAustin

    CAustin AH ENABLER BRONZE SUPPORTER AH Ambassador

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    One can hope!
     
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  10. wesheltonj

    wesheltonj AH Elite

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    review from the Points Guy:


    This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.

    TPG RATING
    83/100
    • 5 Ground Experience
    • 20 Cabin & Seat
    • 13 Amenities & IFE
    • 21 Food & Beverage
    • 24 Service
    PROs
    A spacious, comfortable seat with plenty of room to get work done. Fast Wi-Fi, ample power ports, solid food and a delightful footrest.

    CONs
    No dedicated lavatories and lackluster LSTN headphones. Not enough recline to provide truly restful sleep.

    In a bid to offer an experience between the luxury found in business class and the merely tolerable ride in coach, Delta is adding Premium Select — its spin on premium economy class — to an increasing number of planes in its wide-body fleet. The airline’s new Airbus A330-900neo is the latest to offer the cabin, which I flew days after reviewing the same plane in Delta One Suites.

    The 900neo, also referred to as the A339 or just 339, is the same size as the A330-300 Delta already flies, but with new, quieter engines that burn less fuel, plus some aerodynamic refinements. With 35 on order to replace the smaller Boeing 767-300ER on many long-haul routes, the A339 is beginning its journey in Seattle (SEA). It’ll initially operate between Seattle and Shanghai Pudong (PVG), adding Seoul’s Incheon Airport (ICN) and Tokyo’s Narita Airport (NRT) to the mix in August 2019.

    IN THIS POST
    1. Booking
    2. Ground Experience
    3. Cabin and Seat
    4. Amenities and IFE
    5. Food and Beverage
    6. Service
    7. Overall Impression

    . . .

    Cabin and Seat
    TPG RATING
    20/25
    CONFIGURATION
    2-3-2
    WIDTH
    18.5
    PITCH
    38
    While Delta’s A330-300 and -200 jets are going from one business-class product to another, this is the first in the airline’s A330 family to feature a true premium economy product. Delta Premium Select debuted on the Airbus A350 and has since debuted on refreshed 777 and 767-400 aircraft.

    [​IMG]
    (Photo by Darren Murph)
    Still, Premium Select remains a relatively rare find.

    [​IMG]
    (Photo by Darren Murph)
    Delta’s Premium Select cabin on the A339 is just behind the galley that separates it from business class, with Airbus’ Airspace ceiling design spicing things up.

    [​IMG]
    (Photo by Darren Murph)
    [​IMG]
    (Photo by Darren Murph)
    This return flight took place on the very first A339 delivered to Delta, ship N401DZ. Given that I flew on N402DX for the inaugural, I can now say I’ve flown every 900neo in Delta’s current fleet.

    [​IMG]
    (Photo by Darren Murph)
    I found 28 seats in a 2-3-2 configuration. Each seat is 18.5 inches wide and offers 38 inches of pitch and 7 inches of recline. That compares to 18.5-to-19 inches of width and the same pitch and recline for Premium Select on the Airbus A350.

    [​IMG]
    (Photo by Darren Murph)
    In many ways, the seat reminded me of the first-class seat on Delta’s (also new) Airbus A220. Each seat has its own water-bottle holder, just like the A220’s first-class seats. Delta confirmed to TPG that this is a first for Premium Select.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    I chose Seat 23H, an aisle seat in the last row of Premium Select. There’s a hard divider after Row 23, a real boon. This enabled me to fully recline my seat without the guilt of encroaching on a passenger behind me. I’d highly recommend selecting Row 23 if you’re booking a Delta Premium Select seat.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    One thing that’s worth lauding is the memory-foam seat. I’d read about this in advance of the plane’s debut, but sitting in it for over 11 hours was even better than I’d imagined. This is, in two words, a game changer. Conventional airplane seats tend to cause fatigue, even if you don’t realize it straight away. I’m used to plopping down on a long-haul flight then standing up a few hours in to stretch and visit the lavatory, only to feel numbness and pain in my lower back.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    That fatigue was nowhere to be found in this seat. Even better, every single seat on the A339 is memory foam, so those in Comfort+ and Main Cabin enjoyed these benefits as well.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    What struck me over the course of crossing the Pacific Ocean was just how thoughtfully designed the seat was. Aisle seats had a latch that lowered the entire armrest for accessibility reasons, but it was generally useful for getting in and out — especially if the person in front of you was fully reclined.

    The tray table was triggered by a latch, and there was an elegant fluidity to how it rose and lowered.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    Seat recline, the legrest and the footrest each had their own dedicated buttons (though I wished the icons had been backlit). There was a storage nook on the right side, just behind the aforesaid latches, which was great for storing snacks, a Kindle, charging cables, etc.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    The shared armrest area had grippy sections for holding a drink or two, and I never felt cramped when sharing this space during meals.

    The pop-out legrest and footrest were enjoyable. While I wouldn’t say that these, combined with the recline, delivered a product that enabled easy and restful sleep, it was unequivocally comfortable for daytime flights. I tried to get a couple of hours of rest and felt myself zoning in and out — that miserable state of yearning to sleep but not being horizontal enough to make it happen.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    I rode in Air France’s premium economy on board a Boeing 777 last November and found it to be uncomfortable and a poor overall value. Delta’s spin on things is a complete 180 from that: a remarkably comfortable and roomy seat, ideal for getting work done and arriving refreshed, so long as you don’t intend on sleeping.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    The biggest gripe with the Premium Select cabin was its striking lack of a lavatory. The closest lavatory was but feet away, just behind the last row of Delta One, but it was curtained off and reserved for those in the forward cabin. Because of this, I was left walking through many rows of Comfort+ and queuing up closer to the middle of the aircraft. It was the one notable negative in an otherwise distinct and impressive layout.

    Amenities and IFE
    TPG RATING
    13/15
    SCREEN
    13.3in
    MOVIES
    298
    TV SHOWS
    550
    LIVE TV
    No
    TAILCAM
    No
    WIFI
    0.21↑15.0↓
    HEADPHONES
    Yes
    The 13.3-inch inflight-entertainment display is the same size as the one on the Airbus A350, offering a few extra inches over the 10.1-inch displays in Comfort+ and Main Cabin.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    I noticed a bit of polish on the user interface, signaling that there was something new and different here. It was the first IFE to ship from Delta Flight Products, and it was completely wireless. This removed those weighty and annoying ground-mounted boxes, and will make future upgrades far less cumbersome.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    As was the case on my flight in Delta One Suites, I had access to 298 movies, 550 TV shows and 1,550 audio selections.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    Strangely, the IFE in Premium Select contained two major perks that even business-class passengers missed out on. First, there was a conventional 3.5-mm headphone jack in the panel (Delta One Suites passengers need to bring a two-prong adapter to use their own headphones). Second, the screen tilted, while the panels in Delta One were fixed.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    Also, content on the 13.3-inch panel appeared sharper than I’d seen on the 18.5-inch panel in business class. My best guess here is that content was sent out in the same resolution to all screens and needed to be beamed in a higher resolution to not look pixelated on the larger panel.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    There was a small remote tucked beside the recline button, but as in business class, it was disabled. There was a sticker saying to use the touchscreen for now. Frankly, the new IFE was so good and responsive that I doubt anyone would use anything other than the display.

    A swanky Tumi soft pouch was on my seat when I boarded. It had earplugs, an eye mask (of slightly lower quality than those packed for Delta One passengers), a toothbrush and a pair of socks.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    I was surprised that Premium Select passengers received a pair of Delta-branded slippers, just as I’d been gifted in Delta One. To boot, Premium Select passengers got LSTN noise-canceling headsets, but I found them to be lackluster — bring your own set.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    While the light-blue blanket was the same one Delta’s been handing out across the board for quite some time, the pillow was different. It was far more substantial than what I’ve seen on domestic first-class routes, and comfortable to rest on.

    Gogo’s 2Ku satellite-based Wi-Fi enabled a constant connection from Shanghai to Seattle. Though speeds weren’t quite as fast as on my outbound flight, I averaged 14 Mbps down and 0.35 Mbps up, with only a couple of momentary dropouts.

    Food and Beverage
    TPG RATING
    21/25
    COMP MEAL
    2
    COMP ALCOHOL
    Yes
    About 45 minutes after departure from Shanghai, flight attendants came through with hot towels (the same kind used in Delta One), offered drinks (including the same wines found in Delta One) and asked us to choose between two meals. We even had our own menu.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    I opted for chicken over pasta, with my expectations set sufficiently low. After all, I was served the same meal in premium economy as those in economy on Air France. But, this meal was delicious! The shrimp appetizer was seasoned to perfection, the salad was crisp and fresh, and the chicken was hot and juicy. The quality rivaled that of the meal I was served in Delta One days prior. The portion was a bit smaller, but it was served on real glassware with actual silverware.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    I strolled back through Comfort+ and Main Cabin to confirm that Premium Select customers did indeed receive a substantially superior meal to what was offered behind them.

    The midflight snack was essentially dessert for the main meal: a Magnum vanilla ice cream bar coated in chocolate. I’ll take a Magnum bar over the dishes of ice cream served in business class any day. Who doesn’t love a Magnum bar?

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    About 90 minutes prior to landing in Seattle, the crew came through with two choices for our arrival meal. I chose the egg frittata over the Chinese noodle dish. This dish wasn’t knock-your-socks-off scrumptious, but it hit the spot. The side of fruit was my favorite part.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    As a final thank you for flying, flight attendants came around with a basket of chocolates and allowed Premium Select passengers to grab a few for the road.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    Service
    TPG RATING
    24/25
    Quite possibly the best non-business class service I’ve ever received on a flight. Jovial and attentive from boarding to deplaning, and an open invitation for refills and snacks throughout the flight.

    As fate would have it, the same Seattle-based flight crew I met on my Delta One flight to Shanghai was on my return in Premium Select. I recognized all the faces, and they were pleased as punch to see a few of us returning to the US with them. Granted, I interacted with a different set of them given the different cabin, but it was a lot of fun to continue conversations with the same crew from a few days before.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    Genevieve and Deborah handled the bulk of the service for my aisle in Premium Select. Genevieve went above and beyond for the duration of the flight, offering drinks and refills for what felt like a dozen times throughout the section, beaming the entire time. I don’t recall ever being so looked after outside of business class.

    [​IMG]
    (Photo by Darren Murph/The Points Guy)
    While sightseeing on my one full day in Shanghai, an American came up to me and asked if I spoke English. Turns out we were both looking for Jing’an Temple, so we followed my phone together for a couple of blocks. I explained that I was there to review a new Delta aircraft. She remarked that she was from Atlanta, Delta’s hometown, and hoped to fly them again on her next trip back. On a recent flight on a rival North American airline, she recounted, the crew had been unsatisfactory. “They just aren’t as kind as Delta’s people,” she said. “It’s like they just aren’t happy to even see you on the plane.”

    In a nutshell, that mirrors my feelings about the Delta service I’ve experienced lately.

    Overall Impression
    I’ve found a new favorite when it comes to premium economy. If you’re looking to visit Shanghai (and soon, Tokyo and Seoul), do whatever you can to route via Seattle and fly the A339. You’ll get a similar experience on the A350, but the smaller Premium Select cabin (28 seats on the A339 compared to 48 on the A350) guarantees a more exclusive feel.

    [​IMG]
    (Photo by Darren Murph)
    Plus, the memory-foam seating truly makes a difference. Delta has done a commendable job creating a distinct premium-economy experience.

    [​IMG]
    (Photo by Darren Murph)
    [​IMG]

    (Photo by Darren Murph/The Points Guy)

    [​IMG]
    (Photo by Darren Murph)
    Dedicated menus and meals, real glassware and silverware, never-ending drink service, a high-end amenity kit and a plush legrest and footrest were notable positives. The seat is not great for sleeping, but on a daytime flight this may not be the top concern. The lack of a dedicated lavatory and the disorganized boarding process at Pudong Airport were the only detractors to an otherwise outstanding experience, and I’d recommend Premium Select to anyone traveling long distances but unwilling or unable to splurge on Delta One.
     

    Attached Files:

    Last edited by a moderator: Jul 23, 2019
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  11. BnC 04

    BnC 04 GOLD SUPPORTER AH Fanatic

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    We are booked for Premium Select for next spring and looking forward to checking out the new seats but if there are reasonable upgrades to D1 on the day of the flight I will burn some miles.
     

  12. markm

    markm AH Veteran

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    Im flying Qatar this year .delta has raised there prices way to much for what you get.
     
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  13. Ridgewalker

    Ridgewalker AH ENABLER LIFETIME BRONZE BENEFACTOR AH Legend

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    Looks a lot better than my usual comfort class. At my age I have to go to the head at least every couple of hours. The hike to the back has always been tough even from the comfort section.
     

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