Matt is the only one I know who's had issues with Searcy. I haven't had any issues with mine whatsoever, although barely shot it. I guess you can get a lemon in anything. Hope Matt gets it sorted out. There either built right or not that's for sure.
I'm not having a go at you, please don't think I'm contradicting you: No one cares about the guns made well, that's the expectation when you pay for a high-end product. It's meant to function properly and flawlessly, that's the point. Brand image is everything, especially with quality products. Yes, there are always lemons, that's inevitable, but then it is the responsibility of the builder to fix the issues properly and quickly.
My point is this: Not only was the FA an issue from the start, but the service provided has been shocking, assuming Matt has provided the true details. Imagine a brand like BMW treating their customers like this??
Frankly it's disgraceful. If Searcy had a PR devision they would be pulling their hair out.