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  1. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Absolutely agree! The zebra rug was stolen and I will never get it back, and that is the true tragedy. Those involve want me and the issue to go away so they can go about their business. I felt obligated to go after them and make others aware. For individuals to trivialize or try to place blame...
  2. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    If you are referring to me hiding, absolutely not, trying to resolve to the best of my ability. Found out shipper more of a broker and has subcontracted out my crate to at least 5 companies that I have discovered so far. Nobody wants to file a claim because it affects their rates. However...
  3. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    When I was first aware of the missing zebra rug. I immediately contacted those involved. I tried on numerous occaisions to resolve on my own, but just got finger pointing in return. On my final attempt, everyone was made aware my last resort was legal action and media and still no...
  4. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Obviously, I wish I stuck to my original research and decision and utilized Highveld taxidermy and their services. However, the PH really forced my hand to go with Big Buck. Truthfully, I went with his request fearing I would never see my trophies again if I did not go along with his suggestion...
  5. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    I hope my last post answers your questions. Live in New England USA, a professional in health care with absolutely nothing to do with the hunting/shipping business. My sole intention is to make others aware of my issue. Feel free to draw your own conclusions. You seem to be involved in the...
  6. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    This is my first ever attempt at posting/blogging and was suggested to me as a means to put forth the issues. I live in New England am a professional and not in any way involved in the business of hunting. Out of respect and appreciation I have tried to respond to all posts. Thought that was...
  7. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    A response from Dip-pack would be much welcomed, unfortunately thus far nonexistent. Have not responded to me, the attorney or this forum. Why is it the communication was satisfactory throughout the process until crate damaged and zebra rug missing? It is not about mode of transportation...
  8. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    It should not be a surprise to learn that this type of business practice occurs, especially in a third world country were the black market is so previlant. During the planning of my trip and once I returned I literally sent hundreds of emails regarding the entir process involved with an African...
  9. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Could not have said it better myself and exactly the points I have been trying to make. For those who feel the ownous is on the consumer, then conduct business with Dip-pack and expect to be disappointed and perhaps even missing prised trophies. Again, listen carefully. The PH convinced me to...
  10. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    The focus should not be on the type of transportation but the service provided and lack of response when notified of problem. If ocean freight not a satisfactory option with professional service then it should not be offered. However, when offered and utilized the is an expectation of...
  11. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Thank you very much for your support and understanding of the problem. Complete lack of communication and willingness to resolve is the issue, and it is not an isolated even. Therefore, explaining my situation may help others avoid the same disastrous result.
  12. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    The duty to perform lies in the company contracted NOT the consumer. There is an expectation of service regardless of the modality utilized. If a particular option is not reliable then the contracted company should not utilize. Most countries would look at this as a possible felony, in my...
  13. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Blaming the victim rarely is the solution. When transporting cargo, it is the responsibility of the shipping company until reaching final destination. If clients feel my crate was handled properly, then they can continue to use their services. Caulking it up to experience because most items were...
  14. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    I have carefully read and responded to postings and would like nothing more than for heir suggestions to come to fruition. I planned my trip for over a year and researched things extensively, taxidermy, shipping etc.even got estimates and timeframe. I wanted to use Highveld taxidermy but my PH...
  15. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Even using that premise, the shippers or their agents would have been operating the forklift. This is how the crate arrived on the dock when Fauna And Flora was contacted and took pictures. Everything points to DipPack which is rob ably why Andreas remains in hiding and silent. Do not use this...
  16. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Do not disagree 1/4 inch plywood was used by Big Buck taxidermy I had it repaired with 3/4 for final ground shipping to my house. I had no control over materials used or lack of care taken by shipper. End result, they got paid in full and my rug was stolen. Not the way to conduct business or...
  17. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Not according to those who investigated. Pry bar marks to top and sides for sure. Playing devil's advocate, even if fork lift, where is the rug? There were two much smaller back skins that did not " fall out" If you don't want this to happen to you, do not use Dip-pack!
  18. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Makes sense to me. Apologize make right and move on. You are correct, I will not go away and it will only get worse. Pictures now posted. Intentional damage obvious. The loss of one client is the more than his cost of a rug delivered. The alternative in continuing to tell story on this and...
  19. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Photos Here are the photos of the crate -- damage is self evident.
  20. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Actually have not thought of that but thank you If I did pay by credit card, and the crate in fact was delivered although damned an article stolen, do I have recourse? Much would prefer cooperation but that seems unlikely at this point
  21. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Dip-Pack remains silent and paid in full Without the insurance(which I was unaware was necessary) I believe the crate was targeted, broken into, zebra rug stolen and sold on black market. Leaving me without the rug or recourse Completely unacceptable business practice.
  22. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Very well said Have little hope it will happen since they are all choosing to remain silent That is why I am reaching out in this way Make others aware so it does not happen to them I am a reasonable person and would listen to an apology and resolutions. However, everyone has been paid in...
  23. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Finally a voice of reason. What happened is absolutely wrong. If those directly involved choose not to try and resolve, then everybody should beware of doing any business with them. Although not the same, replacing the rug with an apology of acceptance would be accepted. Offering to reimburse...
  24. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Absolutely nobody wants to accept any responsibility. Complicated by the fact I was unaware additional insurance required in order to file claim which This may have created a target for crate, definitely broken into no everyone has been paid in full and no responses or resolution offered.
  25. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Not sure if I replied to this so at the risk of repeating myself, here goes again. Crate was pried open top, bottom and one side. Will be trying to upload picture which are self explanatory for sure.trophies entered US the day of March and delivered to my home 2 weeks ago.tried for many weeks...
  26. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    That is correct, upon entry into this company, fauna and Flora was notified of damage and took pictures. I t Tried for almost 2 months to resolve problem on my own and finally contacted attorney. Absolutely no help from PH, taxidermist or shipping company. Guess it is pretty easy to hide on...
  27. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Yes, the container was opened somewhere between South Africa and New York. I will try or have someone help me post the pictures, thanks for the link. Big buck taxidermy arranged shipment through Dip-Pack, I was not given any options. I was not aware insurance was required, so I did not have...
  28. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    The short answer is my rug back. However, I recognize that is probably unrealistic. In that context, acknowledgement of responsibility, perhaps an apology for the trouble caused and finally options for a solution: Providing a replacement rug at NO cost to me An offer to credit my shipping...
  29. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    When the crate arrived in the country the top bottom and side had been pried open. Pictures were immediately taken and sent to me. Contacted taxidermy company and shipper, they do not deny damage but trying to put the blame on the Custom Clearing house. Makes no sense, they are the one that...
  30. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Appreciate the response. You are correct, to huntertrophies are priceless. When they are stolen, cannot be replaced. I understand "accidents can happen" However when a company chooses not to take responsibility and respond clients need to take a hard look as to whether they want to do...
  31. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Sorry for the misunderstanding. i have been unsuccessful in getting Andreas to respond as have others. He offered an explanation the zebra rug stolen once in this country. However, phots upon receiving indicate otherwise. anything that can be done to help obtain resolution would be most...
  32. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Thanks for the offer, but here is the problem. Still have to deal with taxidermy and shipping issues. Have done some research and can purchase directly through some companies a finished rug with free shipping. Not sure I want someone else's trophy. For those who try to put a price on any...
  33. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    I followed the recommendation of the PH who I later learn has a business relationship with Big Buck. They use Dip-Pack for shipping and now I am without my praised zebra rug. My personal suggestion is for hunting clients to communicate with one another and share experiences. That way better...
  34. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    avid experienced international hunter
  35. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Regardless of membership he is unprofessional and unethical Refuses to respond or resolve. Not not use Dip-pack!
  36. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Had similar situation with damage, but Big Buck did not offer to credit. Was not too bad and did not push the issue. Dip-pack however was egregious! Crate opened and zebra rug removed and they tried to blame Fauna and Flora. Nobody should do business with this company. Perhaps negative posts...
  37. J

    Shipping trophies from South Africa - Do not use Dip-Pack LTD

    Hello fellow hunters, Recently received my trophies from a family South African plains game safari. On the recommendation of PH utilized Big Buck taxidermy and they use Dip-Pack LTD for their shipping. Crate delivered via ocean freight and was opened prior to arrival in the US and prised zebra...
 
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