JES Adventures
AH elite
- Joined
- Mar 7, 2015
- Messages
- 1,282
- Reaction score
- 5,596
- Location
- Texas
- Website
- ranchinvestments.com
- Media
- 276
- Articles
- 2
- Member of
- Life Member of SCI, DSC, GSCO, HSC, NRA and FNAWS
- Hunted
- Botswana, Cameroon, CAR, Chad, Ethiopia, Mozambique, Namibia, RSA, Tanzania, Uganda, Zambia and Zimbabwe. US, Canada, Arctic, Mexico, Argentina, Austria, France, Spain, Portugal, U.K., Romania, Tadjikistan, Turkey, Nepal, China, Australia and New Zealand
Recently, I had some issues with my 10X EL Range binos and they had to go in for service. I sent them off and had a prompt reply from Swarovski USA that they were in the queue.
A couple of weeks went by so I checked the repair status online and they were to be returned by March 8th. I have a hunt coming up before then and rely on the rangefinder for precise, long range shooting.
I emailed Swarovski and their Customer Relations Rep Jacob Poirier promptly responded. He came back to after a couple of days, said he had communicated with the repair facility in Austria and had expedited the repair. I recevied the binoculars a week before my trip in perfect working condition.
This is type of service is what sets Swarovski apart from many companies. They continue to produce high quality optics, stand by their products forever and offer unparalleled Customer Service.
My Sincere thanks to Jacob Poirier and Swarovski Optics.
John Ed
Last edited by a moderator:
I do like their products too for many reasons, one due to the fact that they strive to keep the weight down on their products. Their sister company Kahles is also worth checking out. Similar service and close to the same performance at more reasonable prices.
