Worried, need advice.....

I received communication from Mike Birch from Hunt the Sun regarding resolving not enjoying my hunt there. I almost hesitate to post his official reply as the nature of the offer could potentially be abused. On the other hand, I think the offer is noteworthy enough to run the risk. The offer is a direct 'copy and paste' from the e-mail I received from Mike at Hunt the Sun:

"Lee,

We wish to offer you the following hunt in order to correct any bad feeling that you have towards Hunt the Sun. We pride ourselves in sending home satisfied and happy hunters and we would wish for you to be one of them.

10 day 1:1 hunt at any of HTS lodges that we operate at the time of booking (includes our Camp Guerney excludes Timbavati)
includes all amenities normally associated with such hunt, incl local airport pickup, PH, tracker/skinner, ground transport, lodging, food, beverages, field prep of trophies etc.
valid for 2017 or 2018 season only, subject to availability at the time of booking. Usual terms and conditions apply.

choice of either Bushbuck, Black springbuck or White springbuck trophy.
2 cull animals at the PH discretion.

I trust that you will find this satisfactory.

regards,
Mike."

So, right of hand I would say that if an individual did not find that 'satisfactory', nothing would ever be satisfactory. I certainly find it satisfactory!

If that is a complimentary hunt to make up for the last one, as in completely free 10 days and one of those animals, I'd say so. No daily fees for 10 day hunt and one trophy fee.....it would seem they're trying to make it right.
 
If that is a complimentary hunt to make up for the last one, as in completely free 10 days and one of those animals, I'd say so. No daily fees for 10 day hunt and one trophy fee.....it would seem they're trying to make it right.

Agreed. Thanks for the question on interpretation. I originally read the offer as no daily fees for a 10 day hunt and one trophy fee. I have asked for clarification.
 
OK, clarification received.

"Lee,

No day fees for hunter and free animal and 2 culls. Your cost would start after you have shot these species."

It would, in fact, seem they're trying to make it right! In my opinion that is a damn good offer.

Thanks again PHOENIX PHIL for questioning the interpretation.
 
The quality of a business is really measured by how well they solve problems. Seems like they have solved this one pretty well.
 
Very good offer for a resolution! I had a hunt that I didn't think measured up and was invited back at just under half of the day fees I paid and I thought that was a good offer.
 
OK, clarification received.

"Lee,

No day fees for hunter and free animal and 2 culls. Your cost would start after you have shot these species."

It would, in fact, seem they're trying to make it right! In my opinion that is a damn good offer.

Thanks again PHOENIX PHIL for questioning the interpretation.

At the risk of trying to spend your money for you, I'd say if you had other parts of RSA or other countries over there that you've thought of hunting at, I'd take advantage of already being there and tack that on before/after this hunt. Time off from work notwithstanding.
 
At the risk of trying to spend your money for you, I'd say if you had other parts of RSA or other countries over there that you've thought of hunting at, I'd take advantage of already being there and tack that on before/after this hunt. Time off from work notwithstanding.

That though had crossed my mind. :)
 
Wow! That is a very good response from Hunt the Sun. I believe we can all appreciate an outfitter that stands behind customer service. I will be adding them to my list of outfitters for my next trip to Africa. Kudos!
 
I have just read your comments and am completely lost for words. As your PH I asked you every day, how things were going. I asked if all was ok with your accommodation, laundry and hunting experience. Your replied every day to my face that things were great, you said you were having a fantastic time and that everything was in order. Yet here you have complained about everything. So Lee I am a little confused. Were you lying to my face everyday when you said that things were great, or are you lying to forum? Were you just not man enough to tell me to my face that you were dissatisfied?
 
If I have learned one thing on this forum, it's that there's almost always two sides to every story. We hear the bad first, and often jump to conclusions about the outfitter, ph, etc. Then we hear the other side, and things don't seem so black and white.

Leaving Warren's comments to the side for the moment, I would say that the outfitter has gone above and beyond in order to resolve this matter - the hallmark of a good outfitter.

Throw Warren's comments into the mix, and the complexion changes even more.

Each time I read one of these reviews, I tell myself I will wait for the full story before reaching a conclusion. Oddly, though, I rarely do! And that's the problem. It's human nature to sympathize with the unhappy client.

Will I ever learn?
 
I have just read your comments and am completely lost for words. As your PH I asked you every day, how things were going. I asked if all was ok with your accommodation, laundry and hunting experience. Your replied every day to my face that things were great, you said you were having a fantastic time and that everything was in order. Yet here you have complained about everything. So Lee I am a little confused. Were you lying to my face everyday when you said that things were great, or are you lying to forum? Were you just not man enough to tell me to my face that you were dissatisfied?

Good morning Warren!
Strangely we have something of a different recollection of the events, particularly at the North Cape. However, in an open forum is not, in my opinion, the place to hash out those differences.
 
Good morning Warren!
Strangely we have something of a different recollection of the events, particularly at the North Cape. However, in an open forum is not, in my opinion, the place to hash out those differences.
Normally I'd agree with you Lee. But you started this by putting your side of the story out there. Seems only fair that the outfitter and the PH get to do the same, don't you think?
 
Normally I'd agree with you Lee. But you started this by putting your side of the story out there. Seems only fair that the outfitter and the PH get to do the same, don't you think?

Fair enough. And I could certainly respond, in painful detail, to Warren's reply. I guess what I was trying to avoid by replying to Warren is a pissing match in an open forum.

That said, I was not asked every day about accommodations and how my hunt was going, by Warren or anyone else for that matter. How anyone could confuse my comments about 'cell two' (one of the blinds) with having a 'fantastic time' is beyond me. Since there are only three permanent blinds there, and we only hunted two of them to any extent, the majority of which was done in cell 2 doesn't leave much room for interpretation of a 'fantastic time'. We did put up some pop-up blinds during the hunt and spent a morning in one of them. However, it would seem to me that those blinds should have been put up prior to a bow hunters arrival, several weeks prior. And on, and on.....

I guess determining who is 'lying to the forum' is up to the reader! :A Argue:
 
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I agree blinds and scouting should be done in advance for the best chance of success, spent a couple days in new pop ups that the animals were hide shy and would stare and not come in.
 
Good day Mr Pace , once again I refer to my first statement and have to wonder why you chose not to talk about your concerns directly during your hunt? I choose not to have this argument with you and go around and around. This will therefore be my last statement on the matter.



Within your comments you some how forget to mention that we are currently experiencing the worst drought in living memory in the hunting area. We have had no choice but to put out feed for the animals. If this was a problem for you, you never brought to my attention?



The weather during the hunt was awful we had cold front after cold front , bringing high winds, from all directions, which is certainly not ideal but it is a part of hunting. Pop up blinds were put up as an extra alternative, yes it is not ideal but I was trying to give us more options, as a result of the extensive drought the dam is dry rendering the blind there out of action. The other blinds used have piped in water. As a bow hunter the stakes are always against you isn’t this what makes it hunting ?



You further fail to mention that you did indeed get a good Duiker, and a nice Springbuck. We hunted hard and even undertook a walk and stalk for Black Wildebeest unfortunately we didn’t get the Black Wildebeest, but again isn’t that hunting?



When we moved south you also got a East Cape Kudu, a beautiful Nyala and a Zebra. So even though there were obstacles you had some hunting success.



Again I wonder why you failed to mention any of your complaints to myself or the hunting outfitter while with us or even once you returned home, instead you chose to first complain via social media?



I hope you have a good season ahead of you and I wish you happy hunting.

Regards

Warren Venter .
 
Good day Mr Pace , once again I refer to my first statement and have to wonder why you chose not to talk about your concerns directly during your hunt? I choose not to have this argument with you and go around and around. This will therefore be my last statement on the matter.

Within your comments you some how forget to mention that we are currently experiencing the worst drought in living memory in the hunting area. We have had no choice but to put out feed for the animals. If this was a problem for you, you never brought to my attention?

The weather during the hunt was awful we had cold front after cold front , bringing high winds, from all directions, which is certainly not ideal but it is a part of hunting. Pop up blinds were put up as an extra alternative, yes it is not ideal but I was trying to give us more options, as a result of the extensive drought the dam is dry rendering the blind there out of action. The other blinds used have piped in water. As a bow hunter the stakes are always against you isn’t this what makes it hunting ?

You further fail to mention that you did indeed get a good Duiker, and a nice Springbuck. We hunted hard and even undertook a walk and stalk for Black Wildebeest unfortunately we didn’t get the Black Wildebeest, but again isn’t that hunting?

When we moved south you also got a East Cape Kudu, a beautiful Nyala and a Zebra. So even though there were obstacles you had some hunting success.

Again I wonder why you failed to mention any of your complaints to myself or the hunting outfitter while with us or even once you returned home, instead you chose to first complain via social media?

I hope you have a good season ahead of you and I wish you happy hunting.

Regards

Warren Venter .

Good morning again Warren (Warrern?)!

You are right, I didn't mention that there was a drought in SA, but I did mention that the weather was bad (cold and windy) for the first several days of the hunt in the North Cape and that African animals don't like cold and wind. I did state that I got a duiker (a nice one at that) and a springbuck while at the North Cape. As far as feeding at the stand locations go, that was my first experience with having feed put out at a blind, but I have seen it done on many videos made of bow hunting in South Africa. I kind of assumed it was standard practice, but in retrospect I did find it unsettling. If the practice of putting out feed at blinds is not a standard practice, but only utilized during a drought, then I'm mistaken and I apologize. I did comment that we put up pop-up blinds while on the hunt. That is the point of concern, they were put up while on the hunt - not prior to the hunt.

I did comment on many of the issues with the North Cape while there. For example, comments about the state of the hunting were; 'this place is hunted out', 'this place is shot out', 'this place sucks'. The hunting was, at one point, discussed with the outfitter as well, in that discussion I said that 'I don't want to go back to cell two'. He convinced us to go back there as it is such a good stand. After that trip to cell two, you also stated that it was hunted out. As far as the service, particularly that received by my wife, she told me not to say anything about having to specifically ask for a place setting every morning as she wanted to see how long it would take 'them' to figure out that they should just get a place setting and coffee ready for her daily. They never figured it out. I did commented on the lack of reliability of the hot water supply, a couple of times - while having coffee in the morning coming back from washing my hands stating 'there is no hot water - again'. I did not report that we had to get the hangers from the adjoining bungalow so we could have enough to hang up our clothes, my bad. The fact that the internet quota ran out was also discussed while there (you were not a party to that discussion), a shall we say, less than rewarding exchange (that exchange left my wife livid - not her first exchange at the North Cape that left her livid). While there, I also pointed out that Carole had to specifically ask for a space heater for our room (indicative of the lack of proactive service). I do recall one occasion when asked 'how things were going' (you asked) to which my wife replied a very curt 'fine'. I recall that exchange as her reply was sufficiently curt that it made me wince. At that point she was so discouraged and unhappy she wanted to change her flights to go home. The next day we left for the East Cape which was, as I reported, a totally different experience, in a good way.

All that to say that of our 'issues' with the North Cape were brought to your, as well as, the outfitter's attention. Perhaps I should have given you a written response at the time, my bad. I do have to own not pointing out (at her request) that my wife had to specifically ask for a place setting for breakfast and coffee every morning. On the other hand, that one is such an unbelievable faux pas that it should have never, ever been encountered. The East Cape was such a strikingly pleasant difference to the North Cape that we left on a very upbeat note, much of the unpleasantness of the North Cape experience happily out of mind.

Come to think of it, giving you a written report would have been the ticket......

I reported on our experience at the North Cape on social media because I was asked to by several members here. Perhaps I should have sent my report to y'all first. Again, my bad. Perhaps y'all should have requested one (the place I hunted in Namibia did). That being said, much of the lack of satisfaction with the North Cape was with, and has been directed to, the outfitter. He has responded in a very positive, and in my opinion, genuine manner......

Prior to the outfitter's response to our experience at the North Cape, replaying the events there would make me clench my teeth. Since his response, I no longer clench my teeth when thinking about it. Thanks Mike!
 
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At the risk of adding fuel to the fire, I would like to contribute to this thread.

I have hunted with Hunt the Sun on two occasions and am returning for a third time next year. I hunted both the Northern Cape and the Eastern Cape properties on both trips. My experiences were in direct contrast to those of Mr. Pace. On both occasions, the lodgings and the food were first-rate, the staff were attentive/friendly/efficient beyond anything that I could have asked for in my wildest dreams, and the hunting was fantastic. I hunted both with a bow (from the same blinds mentioned in the earlier posts) and with a rifle. With the exception of three cold, windy days when the animals were not moving, my experience with the blind hunting was one of an "embarrassment of riches" - I often couldn't get a shot on the animal I wanted because there were too many other animals in the way. I will freely admit that my hunts were before the severity of the drought had reached its peak and I am sure that this played a major role in the difference of my and Mr. Pace's hunting experiences. I was asked every day (or, at most, every other day) if I was enjoying the hunt, if I needed anything, if anything had been overlooked, and on the rare occasion when I did have a matter to report, it was corrected before I returned to the lodge after that morning's or afternoon's hunt.

I obviously cannot (and will not) dispute Mr. Pace's recollection of his hunt (I was not there) but I just wish to inform readers of this forum that, based on my hunts with Hunt the Sun, his experience was very much the exception and not the rule.

Respectfully,
Phil
 
No risk of adding the fuel to the fire. No fire to add fuel to.

I'm glad the you had a great experience with Hunt the Sun Phil. That is what I expected. Unfortunately my expectations were not realized. The contrast between my experience there was made more poignant by returning to hunt with an outfitter in Namibia immediately after leaving Hunt the Sun. The difference in those two hunts was, shall we say, significant. The previous year at the same outfitter in Namibia was during a crippling drought with some cold windy days (as were manifest this past summer there as well). Both hunts with the outfitter in Namibia were outstanding.

On the other hand (the Hunt the Sun hand), the outfitter (Mike) has gone out of his way to make 'it right'. I will be back with him in the near future (the summer of 2017 or 2018) due to his genuine concern about my experience while there last summer. His response says a lot, in a good way.
 

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