I'm glad Loodt responded. However, I'm disappointed that Royal27 had to post here. I believe Royal27, from his comments, took some time before posting. During that time period Tootabi could have done something. However, it didn't seem to happen until the posting. So, I don't agree that Loodt was responsive in getting onto the site within 3 days. This type of issue should not have come to this.
While in New Zealand in April, Ann and I were stuck on the mountain an extra 3 days due to weather. No fault of the outfitter or guides. The outfit drove us to Christchurch, bought us an airline ticket to Wellington and gave a credit against our hunt. They didn't need to do any of that, but did.
In my consulting business, I can be right all the way to end of the earth, but sometimes, I just need to take care of customer, maintain the relationship, and build it for the future. Every time I've done that, my customer has extended my engagements and/or provided me very strong references for my next project.