TByrd
AH veteran
- Joined
- Feb 21, 2017
- Messages
- 178
- Reaction score
- 199
- Location
- North Carolina
- Media
- 25
- Articles
- 1
- Member of
- DSC, Trout Unlimited
Thought I would make a public note of my recent experience with Swarovski Optik.
I somehow managed to lose the flip down objective covers (rubber caps) attached to my 8x30 Binos on a hunting trip last weekend. I guess I inadvertently pulled them off, getting on and off an ATV....or something...who knows.
Anyways, called customer service to inquire about purchasing replacements. Not necessary, they said they would get some out to me. I made this call at 9:15 am on Wednesday of this week. The replacements arrived at my home prior to 11:30 am on Thursday.
I own 2 pairs of Swaro Binos, 2 Scopes....I’m convinced that they will be my “go to” optics company going forward for any future purchases.
Just passing along my experience, I know others on here have had similar occurrences. But for those in the decision making process, I believe this company will firmly stand behind their products....and that means a lot.
Special thanks to “Lauren L.” In their customer service department, she was great to talk to.
FWIW
I somehow managed to lose the flip down objective covers (rubber caps) attached to my 8x30 Binos on a hunting trip last weekend. I guess I inadvertently pulled them off, getting on and off an ATV....or something...who knows.
Anyways, called customer service to inquire about purchasing replacements. Not necessary, they said they would get some out to me. I made this call at 9:15 am on Wednesday of this week. The replacements arrived at my home prior to 11:30 am on Thursday.
I own 2 pairs of Swaro Binos, 2 Scopes....I’m convinced that they will be my “go to” optics company going forward for any future purchases.
Just passing along my experience, I know others on here have had similar occurrences. But for those in the decision making process, I believe this company will firmly stand behind their products....and that means a lot.
Special thanks to “Lauren L.” In their customer service department, she was great to talk to.
FWIW