I just returned from South Africa yesterday. I used another agency to assist with the rifles. There was some issues 4 rifles being "lost" off of one flight. My guy was doing a good job, but after a lengthy delay, also needed to transport my wife and 2 passengers to their motel while I waited. While waiting, one of the rifle permits team jumped in and took care of me while my agent was gone. During my time in the SAPS office, I watched the rifle permits team work hard for their clients... and myself. They did a great job and clearly earned my respect and gratitude.