REPORT: My bad experience with Highveld Taxidermists/Oxi Logistics

Discussion in 'Before & After the Hunt' started by PARA45, Jun 2, 2014.

  1. PARA45

    PARA45 AH Veteran

    Joined:
    Jun 15, 2010
    Messages:
    103
    Likes Received:
    6
    My Photos:
    11
    Member of:
    NRA LIFE MEMBER
    Hunted:
    US, Nicaragua, South Africa
    Yes, that is correct, the trophies apparently were damaged somehwere between NY & my house. However, that is not the issue here. The issue, is that I purchased insurance and my broker and I were never informed that the coverage (according to Oxi) was only to the first port of entry. I was never given the option to protect my trophies from NY to my house. The shipper never informed me of the limited insurance I had purchased. Also, where is the insurance certificate I've been asking for? No certificate= no insurance.

    JG, you are correct sir and I'm glad you see the point I've been trying to make here and on the other forums. Thank you for your comments.
     
  2. Blue Skies Hunting Adventures

    Blue Skies Hunting Adventures AH Enthusiast

    Joined:
    Feb 8, 2011
    Messages:
    299
    Likes Received:
    1
    My Photos:
    12
    Member of:
    SCI, RMEF
    Hunted:
    Limpopo, Eastern Cape,Natal
    I'm sorry I'm not seeing your point. Your saying that oxi should have covered shipping insurance for your personnel custom broker that's not affiliated with them? Why would they?
     
  3. PARA45

    PARA45 AH Veteran

    Joined:
    Jun 15, 2010
    Messages:
    103
    Likes Received:
    6
    My Photos:
    11
    Member of:
    NRA LIFE MEMBER
    Hunted:
    US, Nicaragua, South Africa
    No, I purchased insurance through the shipper Oxi. When I filed a claim with them I was informed that the coverage of the insurance I purchased was only to NY. No where Oxi informed me of the limitation on the insurance. That is the point I'm trying to make. Why not inform me of the limitation? I know that its bad on my part for trusting them, and assuming that by purchasing replacement cost insurance I was covered to the final destination. I was a freight forwarder, and the insurance we provided our clients were from point A to point B period. That is an option Oxi never provided. Also, if Oxi would have told me that my coverage was only to NY I would have purchased insurance from there to my house. Also, since I was Oxi's client, why not inform me (their client) of the insurance limitation, and why not give the option to upgrade/change the coverage? That is the point of this.
     
  4. Blue Skies Hunting Adventures

    Blue Skies Hunting Adventures AH Enthusiast

    Joined:
    Feb 8, 2011
    Messages:
    299
    Likes Received:
    1
    My Photos:
    12
    Member of:
    SCI, RMEF
    Hunted:
    Limpopo, Eastern Cape,Natal
    You chose your own custom broker to freight forward from NY to your home, this company damaged you items and is not affiliated with oxi, why would oxi or in this case highveld be responsible. Who is the company you used to ship it from NY to your home? And in my eyes why are you holding them responsible? Why would they cover something that happened outside of their control? There job was to make the mounts, pack them, and ship them safely to NY, where another company would take care of it from there. Sounds like they did everything perfect.
     
  5. JGRaider

    JGRaider AH Veteran

    Joined:
    Dec 6, 2012
    Messages:
    117
    Likes Received:
    11
    My Photos:
    11
    Member of:
    B&C
    Hunted:
    US, Mexico, S Africa, Namibia
    Seems very obvious to me that he purchased insurance, assuming it covered him all the way through from SA to his home, the final destination. Insurance was purchased through Oxi. Problem is it was not insured all the way through, and Oxi never told him any different, and will not provide the insurance certificate showing the coverage he did purchase. You're obviously biased Blue Sies but come one man. It's rather obvious what he's saying.
     
  6. Blue Skies Hunting Adventures

    Blue Skies Hunting Adventures AH Enthusiast

    Joined:
    Feb 8, 2011
    Messages:
    299
    Likes Received:
    1
    My Photos:
    12
    Member of:
    SCI, RMEF
    Hunted:
    Limpopo, Eastern Cape,Natal
    If he would have used oxi's custom broker it would have been, but he chose a different company, now doing that JR would you assume they would also insure this different company or do you think you would need insurance through them as well. I mean it sucks that it happened, but you and I both know that's not the case.
     
  7. PARA45

    PARA45 AH Veteran

    Joined:
    Jun 15, 2010
    Messages:
    103
    Likes Received:
    6
    My Photos:
    11
    Member of:
    NRA LIFE MEMBER
    Hunted:
    US, Nicaragua, South Africa
    I'm sorry Blue Skies that you do not understand what I'm saying and what happened. Everyone has been able to understand what happened except you. Unless you have a connection with Highveld/Oxi Logistics. Read my post, and if you still you don't understand than be it, I'm having enough problems dealing with damaged goods, and one fraudulent company and I don't need to get into an argument with a forum member.

    Thanks JG for explaining it. It is obvious Blue Skies doesn't want to understand what I'm saying.
     
  8. BRICKBURN

    BRICKBURN SUPER MODERATOR CONTRIBUTOR GOLD BENEFACTOR AH Ambassador

    Joined:
    Aug 5, 2010
    Messages:
    7,587
    Likes Received:
    421
    My Photos:
    396
    Member of:
    KZN Hunters Assoc
    Hunted:
    Namibia, South Africa, Botswana, Canada, USA, Mexico
    You either have a policy or you do not.

    If there are exclusions they should have been explained at the time of purchase.
    eg. If you do not use my Customs Broker in the USA your coverage is terminated.

    There has been no proof provided, as has been requested by the client, that there was any insurance in place at all. A simple denial of a claim by the shipping company and then refusal to provide substantiation for the position being proffered.

    Having to become a shipping expert to make all the inquiries required to get your trophies home safely is what we try to avoid by using a trusted business partner of an Outfitter.
     
  9. Blue Skies Hunting Adventures

    Blue Skies Hunting Adventures AH Enthusiast

    Joined:
    Feb 8, 2011
    Messages:
    299
    Likes Received:
    1
    My Photos:
    12
    Member of:
    SCI, RMEF
    Hunted:
    Limpopo, Eastern Cape,Natal
    Ok let's lay this out in a little easier. Let's call Africa point "a" let's call NY point "b" and let's call your home point "c", will call oxi company "x" let's call your personal custom brokers and freight forwarder company "y" you ask company "x" to ship you trophies from point "a" to point "b" but decided to have company "y" to handle it from point "b" to point "c" rather than company "x" handle all for whatever reason. Your trophies make it from point A to point B with no issues, everything is un damaged. Company "y" takes possession and from point B to point C your trophies get damaged. My question to you all is why would company "x" insure company "y"???????? They would not because there not in business together. I'm not trying to start a fight here but in this day and age would you all assume company "x" would not insure a competitor???????
     
  10. BRICKBURN

    BRICKBURN SUPER MODERATOR CONTRIBUTOR GOLD BENEFACTOR AH Ambassador

    Joined:
    Aug 5, 2010
    Messages:
    7,587
    Likes Received:
    421
    My Photos:
    396
    Member of:
    KZN Hunters Assoc
    Hunted:
    Namibia, South Africa, Botswana, Canada, USA, Mexico
    In your scenario x is not responsible for y's work.
    That is not at issue.

    However;
    X was asked to provide insurance from A to C.
    They did not (apparently) and they also did not advise the client that they would not insure the entire trip. a to b to c.
    ( I assume this is the contract, because that is what I arrange personally). It appears the OP thought so to.
     
  11. Areaonereal

    Areaonereal AH Member

    Joined:
    Dec 3, 2013
    Messages:
    48
    Likes Received:
    11
    My son does this on a daily basis , insure your shipment door to door, then you are covered. Shipper to logistics to delivery to your door.
     
  12. Blue Skies Hunting Adventures

    Blue Skies Hunting Adventures AH Enthusiast

    Joined:
    Feb 8, 2011
    Messages:
    299
    Likes Received:
    1
    My Photos:
    12
    Member of:
    SCI, RMEF
    Hunted:
    Limpopo, Eastern Cape,Natal
    How can you insure it door to door when 2 different shipping companies are being used?
     
  13. BRICKBURN

    BRICKBURN SUPER MODERATOR CONTRIBUTOR GOLD BENEFACTOR AH Ambassador

    Joined:
    Aug 5, 2010
    Messages:
    7,587
    Likes Received:
    421
    My Photos:
    396
    Member of:
    KZN Hunters Assoc
    Hunted:
    Namibia, South Africa, Botswana, Canada, USA, Mexico
    Patrick this is the great underlying issue.
    When is an Outfitter to be held responsible?
    I think it depends on the business relationship that is present within the referral chain.

    Let's go to the front end of the hunt for a moment to aid the discussion. This is where everyone tends to be more clear about what the responsibilities are.

    Are agents to be held responsible for poor or unsatisfactory hunts that take place?
    If an agent is selling a hunt and have a business relationship (making a commission) with the outfitter they will be held accountable to aid in the resolution of any conflict that arises. They have a contract with the hunter and will be held accountable.

    Are Outfitters responsible for what Agents "sell" to the hunter?
    They may not have directed the agent to "over sell" the hunt but they get the result and are held responsible in the field. (or the PH will be)

    Are Outfitters responsible for the skinning job (field prep) on the trophies? or they hire a PH that can't find his boots?
    It is pretty obvious that this is well within the Outfitters normal scope of responsibility and they will be held accountable.

    When does the Outfitters responsibility end?
    When the money is exchanged at the end of the hunt and the hunting account is paid? or when the trophies are delivered to the taxidermist? or the hunters home?

    I sincerely doubt that the referral to the taxidermist and then shipper in this situation is being done as a kind, arms length gesture. There is a business relationship in place. A direct specific recommendation is being made and the hunter is directly relying on the Outfitters referral. Therefore in my mind the Outfitter bears some responsibility.

    Does the chain of responsibility go further down the line?
    Shipping company to the Taxidermist, etc. Legally, not likely. Perceptually, certainly.

    This will always come down to customer service and customer satisfaction. At minimum, all the post hunt services reflect on the Outfitter. (when they make the referral)

    If the Outfitter does not care after the hunting account has been paid, they do so at their own peril. I have yet to personally encounter an Outfitter that does not understand this relationship with their hunters. They want return customers and they all know it is much more costly to obtain new customers than to maintain the good relationships you already have.
     
  14. enysse

    enysse AH Ambassador

    Joined:
    Jan 20, 2009
    Messages:
    6,519
    Likes Received:
    351
    My Photos:
    32
    Member of:
    Northeast Wisconsin SCI chapter, Lifetime member of NRA,RMEF
    Hunted:
    Namibia, South Africa (East Cape, Guateng and Limpopo)
    I frankly think the company that shipped it from NY to your home is responsible for the damage. They didn't deliver the package in the original state that it was picked up in and therefore are libel for the damage.

    The insurance mix up, like I said before this is SCAM really, someone is making a ton of money on insuring taxidermy shipments.
     
  15. PARA45

    PARA45 AH Veteran

    Joined:
    Jun 15, 2010
    Messages:
    103
    Likes Received:
    6
    My Photos:
    11
    Member of:
    NRA LIFE MEMBER
    Hunted:
    US, Nicaragua, South Africa
    As a former freight forwarder, I used to ship goods all over the world and when goods were insured, they were insured for the duration of the trip, regardless of how many stops,and how many different airlines or trucking company were involved. The insurance if for the the goods being shipped and not for how many different transport companies came in contact with the goods. International insurance coverage does not go from point A to B, then for C to D. It doesn't work that way, the insurance is for the goods until the goods arrived at the final destination. That is why there is international insurance, and that is what I thought I had purchased. Now, let's assume that I only purchased insurance from point A to point B. OK, fine, where is the insurance certificate? Why I have not been told who is the insurance company? Why, is the shipper is so adamant to provide proof of insurance? Show me the insurance certificate and where it states that my coverage was only from point A to pint B. None of this has been provided, which like everyone on this forum and others think that there was never any insurance coverage. Also, a reputable shipper should look for the well fare of their clients and advice them on what they are purchasing. Something Oxi did not! Like I've said many times. If Oxi would have advised me on the limited coverage and given me the option to buy additional insurance, I would have done so. Again, after all the money spent on a safari, what is another $100-300, to have the right coverage and peace of mind??? I"m dealing with the trucking company, but unfortunately their coverage is limited, and they are responsible for the damage and are dealing with the issue and not running away from their responsibilities and giving me excuses as to what happened. However, there will damages (like my Zulu shield) that I will not be able to claim, because no one in the US can give me an estimate for the repair. I hope this clears the issue.

    enysse, you sir hit the nail in the head! If we pay for insurance, but the shippers never buy the insurance and pockets the money. The shippers are making a killing just on this scam alone.

    For everyone who understands and see what I'm going through.....Thank you!!!!!
     
  16. PARA45

    PARA45 AH Veteran

    Joined:
    Jun 15, 2010
    Messages:
    103
    Likes Received:
    6
    My Photos:
    11
    Member of:
    NRA LIFE MEMBER
    Hunted:
    US, Nicaragua, South Africa
    This is why having the right insurance coverage is extremely important. Here is a reply/update from the claims manager:

    "I am currently debating the carrier’s liability for taxidermy items per the transportation agreement. Please allow time for resolution as we are not in agreement with Estes’ interpretation"
     
  17. PARA45

    PARA45 AH Veteran

    Joined:
    Jun 15, 2010
    Messages:
    103
    Likes Received:
    6
    My Photos:
    11
    Member of:
    NRA LIFE MEMBER
    Hunted:
    US, Nicaragua, South Africa
    Well, after many months of waiting, ESTES finally came back with their reply on my claim. To say the least this is BS and flat out criminal that after their negligence all they can come up is $42.10 for all the damages that they did! Here it is, and hope every hunter in this forum has learned something from my ordeal.


    "After a review of the contract with Estes Express, our legal dept has concluded that Estes’ Rules Tariff does apply. I sincerely apologize, however, their maximum liability for taxidermy items is $0.10 per pound, which will result in a payment of $42.10 ($0.10 X 421 lbs). I am waiting for Estes to advise when the payment will be issued.
    I truly wish we there was another route, but the contract in this case determines their legal liability in the matter.
    My sincerest apologies,

    Wendy Meuse, CCP Claims Manager | Capital Transportation Solutions LLC1915 Vaughn Road, Kennesaw, GA 30144
    office: 770-690-8684 ext. 2303
    email: wmeuse@shipwithcts.com
    web: www.shipwithcts.com"
     
    Last edited by a moderator: Jul 3, 2014
  18. gutterdoc

    gutterdoc AH Senior Member

    Joined:
    May 23, 2013
    Messages:
    66
    Likes Received:
    2
    Member of:
    NRA
    Hunted:
    US(AZ, AK, CT, IA, MT, NC, OH, TX, WY)
    WOW! Now I understand why people go "postal".
     
  19. enysse

    enysse AH Ambassador

    Joined:
    Jan 20, 2009
    Messages:
    6,519
    Likes Received:
    351
    My Photos:
    32
    Member of:
    Northeast Wisconsin SCI chapter, Lifetime member of NRA,RMEF
    Hunted:
    Namibia, South Africa (East Cape, Guateng and Limpopo)
    What a scam, complete BS!:eek::oops:o_O:confused:
     
  20. jeff

    jeff AH Veteran

    Joined:
    Sep 21, 2010
    Messages:
    229
    Likes Received:
    69
    Location:
    Salmon Idaho
    My Photos:
    3
    Member of:
    sci P&Y
    Hunted:
    Namibia, South Africa in Kwazu Natal, Limpopo, Eastern Cape , Northwest Province, USA Ariz, Nev, Mont, Ida, Ore, Cal, Mich,Wash, AlasKa
    Thats the same as no insurance at all!
     

Share This Page