Yes, that is correct, the trophies apparently were damaged somehwere between NY & my house. However, that is not the issue here. The issue, is that I purchased insurance and my broker and I were never informed that the coverage (according to Oxi) was only to the first port of entry. I was never given the option to protect my trophies from NY to my house. The shipper never informed me of the limited insurance I had purchased. Also, where is the insurance certificate I've been asking for? No certificate= no insurance. JG, you are correct sir and I'm glad you see the point I've been trying to make here and on the other forums. Thank you for your comments.