Bad safari customers-- is the customer ever wrong and what would you do??
I gave a donation of a Namibian trophy Kudu hunt to Green Bay SCI last winter, the hunt was up north near Otavi where we have taken several 60's and one bull that was almost 72 inches (see pics I am 6'2") The donation was 100% and we know that some buyers will just come to shoot the free animals but that is our risk and we don't begrudge that customer if that is the case after all we are helping SCI. This particular customer went to several SCI benefits and purchased multiple cheap hunts, mine for $600 (we sell for $5495!). Once the other PHs found out he had purchased several hunts they all canceled his hunts and refunded the individual clubs money. HE had already purchased an air ticket and was scheduled to be in Namibia for 13 days so one of the SCI clubs offered me $600 to cover the additional 7 days of hunting to keep him happy unfortunately I agreed. I engaged an additional PH to cover the extra days as we were fully booked when he had to hunt (cheap air) and all was good. SO last week (he hunts in 22 days) he calls and says he is cutting the hunt short so he can go to another ranch that has cheaper trophy fees to finish his hunt. My response was ok after all a donation is a donation so I released the PH I had hired to cover the days at a cost of $750, we had guaranteed him 5 days, thinking that it was all done and I was at least cutting my losses. SOO when I first talked to the customer at the benefit dinner I told him I would let his wife come for free if he bought the hunt but I only did this BECAUSE he professed to want Gemsbok, Eland and a Waterbuck. SOOO he called today and told me he was going to now bring his wife, first I have heard of it since the benefit and would expect me to honor my offer. Sorry fellow hunters but I did not handle this new revelation with much grace. I told him no she would have to pay her way. This may sound bad but I have an available permanent PH with a single cab truck to take care of this guy and now I have to go back to the guy I just fired and beg him to take care of this hunt because he has a 4 door and can do the airport pickup!!! I don't think I have the balls to ask him!! SOOOO I did call and he is engaged, imagine that. So I now I have to pay a transport company to pick them up at about $500 in and out!!! Am I wrong here?? Has this individual taken advantage of us?? What do you think???