Zebra skin rug problems?

I just recieved my rug and have found that the head/neck portion of the rug is VERY stiff. So much so that if I step on that area it hurts. Plus, it does not lay flat so I am constantly tripping over it. Question: is there anything I can do about these problems now that I have the rug home here in northern California? Thanks...

Originally Posted by GaryO

I just recieved my rug and have found that the head/neck portion of the rug is VERY stiff. So much so that if I step on that area it hurts. Plus, it does not lay flat so I am constantly tripping over it. Question: is there anything I can do about these problems now that I have the rug home here in northern California? Thanks...

I must say that Louis at Spiral Horn Safaris has stepped to the plate today with an offer to send me another zebra rug free of charge and to check with the tannery involved to see that something like this never happens again. Nice, huh? I am a happy man.....

Good on you.
Happy customer.

Way to go Louis your the Man!

Hi Gary

My apologies once again for this happening we greatly value you as a client and friend!

I will be following everything up later today but you will have a brand new skin by the end of February at the latest.

Thank you again for your patience I do appreciate it!

Best Regards
Louis van Bergen

Very professional. Way to go Louis and Gary. That is good business.

Way to Go Louis,

As an FYI to anyone considering tanning in SA. My award winning taxidermist references didn't let me down, my hides just back from Universal Trophy service in Joburg are excellent quality.

Great service Louis, I am sure Gary appreciate what you are doing. Sad though that the Taxidermy messed it up and then the outfitter feels bad about it. Because of the relationship you have with your clients.

once again in my opinion you did good

thats what i call going above and beyond louis
im sure gary is happy
very impressive

Your a class act Louis! Impressive!

WHOA! What a class act Louis! Not too many like you around.

Louis

Kick the taxidermist for me.

Originally Posted by Spiral Horn Safaris

Hi Gary

My apologies once again for this happening we greatly value you as a client and friend!

I will be following everything up later today but you will have a brand new skin by the end of February at the latest.

Thank you again for your patience I do appreciate it!

Best Regards
Louis van Bergen

Way to go Louis, now that is what i call service, i have a read a lot of good things about u in AH!!!!!