Pro dip, if you can help get this situation resolved to the benefit of an AH member who has been having difficulty that would be great. Nothing wrong with jumping in.
But making recommendations about not lodging a complaint when someone has not apparently been treated in a professional manner in not really helpful. dsweber has been having trouble for a long time, that is not inconsequential.
You are obviously in a relationship with this business, I hope you can help facilitate a positive resolution.

